The article argues hoteliers should evaluate tech on operational value, hidden costs, and long-term fit rather than upfront pricing, citing Amadeus and Hilton research.
Hotel Ratings Are Rising, but Guests Are Becoming Less Positive, Shiji’s Q3 2026 Global Benchmark Finds
Shiji's Q3 2026 benchmark of 11.9M reviews finds GRI rose to 87.0% while positive sentiment fell to 69.8%, with response times halving to 3.1 days and Ctrip doubling its global review share.
DarkLight Collection chooses Mews to power a new generation of dark-sky hospitality
DarkLight Collection, a luxury dark-sky glamping brand with four US properties in development, selected Mews as its single operating system before opening, integrating PMS, revenue, housekeeping and smart room tech on one platform.
Domes Resorts announces three new hotel openings for 2027 after becoming the major shareholder in Casa Collective
Domes Resorts will open three Greek properties under the Casa Cook and Cook's Club brands in 2027, following its April 2026 acquisition of Casa Collective.
Sexual Harassment in Today’s Hotel Business: The Laws Changed, But Has the Culture?
The author argues that despite stronger laws and zero-tolerance policies, hotel workplace culture has not kept pace, with training often a checkbox exercise and power dynamics still shielding bad behavior.
When the Owner Leaves: Buying a Family-Run Hotel in Latin America
Buying a family-run hotel in Latin America requires buyers to look beyond reported profit and assess how much performance depends on the owner's relationships, roles, and daily involvement.
Goodbye, Gatekeeping: How Millennials and Gen Z are Killing Stiff Luxury
Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.
One Platform, Endless Possibilities: Elevating the Modern Guest Experience
The article argues that a single, flexible booking platform can unify hotel amenities, services, and spaces into one branded hub, serving overnight guests and day visitors alike while connecting to existing operational workflows.
The Creative Upsells That Made Elements of Byron Over AUD 250,000
Elements of Byron implemented Canary Technologies across check-in, upsells, and checkout, generating over AUD 250,000 in upsell revenue with 75% of guests opting for mobile check-in.
How Rosemead House turns guest data into more revenue
Rosemead House adopted Revinate for its seamless integration with OpenTable, Book4Time, and WebRezPro to convert guest data into incremental revenue.