I had the opportunity to sit down with Dino Jevric, Arlo’s Social Media Manager, to discuss how the brand is taking a different path on Instagram at a time when many hotels still use social mainly to push rates and packages. Arlo is treating the platform less like a sales...
The Friction Guests Never Tell You About but Always Punish Your Hotel
Guests used to tell us when something went wrong. They complained at the desk. They called from the room. They filled out comment cards with neat handwriting and detailed grievances. Even if the stay was less than perfect, they gave the hotel a fair chance to fix it before passing...
Sofitel Unveils Full-scale Design Transformation of Sofitel New York
Sofitel, the pioneer of French luxury hospitality, has unveiled the highly anticipated transformation of its U.S. flagship, Sofitel New York, reaffirming the hotel’s place as an icon of sophisticated hospitality in the city’s vibrant heart. Blending the energy of its surroundings with the timeless elegance of Paris, the revitalized property...
From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn
My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.
More Than a Hotel Restaurant: Takeaways from Hilton Anaheim’s Culinary Reinvention
When I stepped into my role as Executive Chef at Hilton Anaheim, it coincided with the largest renovation in the hotel’s 40-year history. But this wasn’t just a chance to update dining spaces or reimagine menus; it was a rare opportunity to fundamentally rethink how hotel food and beverage can...
Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell
As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially...
Catching Up with The Hotel Folk: Guests, Growth, and Insights
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was slowly finding its rhythm...
GCSTIMES Eco-Crafted Pens for a New Ritual in Sustainable Luxury
GCSTIMES eco-crafted pen collection is designed for hotels and resorts seeking simple, thoughtful, and sustainable guest amenities.
2025 in review: the new realities reshaping event venues
2025 marked a turning point for venue planning.
Maisons et Hôtels Sibuet Announces Reopening Of Lodge Park, Megève
This December, Maisons et Hôtels Sibuet is delighted to announce the reopening of Lodge Park, unveiling a thoughtfully reimagined chapter for one of Megève’s most storied addresses, following a year-long transformation. At the heart of this renewal lies the debut of the Longevity Spa, the first of its kind in...