A timeless landmark of Italian elegance, and a masterpiece within Oetker Hotels, Hotel La Palma is pleased to announce the appointment of Giusy Guarracino
The Restoration of An Icon: Park Hyatt Tokyo reopens following 19-month renovation
Hyatt Hotels Corporation today announced the reopening of Park Hyatt Tokyo following a 19-month restoration, marking the most comprehensive
Serious about reducing marketing costs in 2026? Start here.
If controlling expenses is a priority for 2026, there are several high-impact ways Tambourine customers can immediately reduce marketing and distribution costs—without sacrificing performance.
Canary and Wyndham Roll Out AI Voice Globally
SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s...
The smarter way to hire staff: rethinking hotel recruitment
Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressure, shifting expectations and reduced mobility in key regions.
The key tech trends expected to refine the guest journey in 2026
As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.
Why Sound Strategy Will Define Experiential Hospitality
I’ve watched hotel brands evolve quickly over the last few years. No longer are hospitality business professionals just hoteliers, but they must also now be experience architects. As experiential tourism continues to grow, hotels are investing in highly curated stays that speak to niche guests.Vinyl listening suites and sleep retreats...
Revenue Managers were the Original ChatGPT
Before you roll your eyes - yes YOU!
What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings
New hotel openings in the digital era demand a new balance between brand identity, technology, guest expectations, and data-driven strategy. Few leaders have navigated this transformation as directly as Dolores Castillo, whose career includes launching flagship properties, guiding sales integration during major mergers, and leading commercial teams across borders. Her...
AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.