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HospITALY Brings 60 Italian Voices to the World Panel, Sloan Dean Asks Who Employs Your AI Agents, Accor and Hard Rock Sign Global Partnership
Monday brought the launch of HospITALY, a new World Panel for Italian hospitality, and an argument that hotel owners should settle now who owns the AI agents in their management agreements.
Why AI agents aren’t booking your rooms yet
Despite millions of AI agent users, hotel bookings completed inside AI remain near zero because the final step still redirects to OTAs, and most consumers won't let agents pay autonomously.
Emirates’ Centre of Hospitality Excellence opens its doors to UAE brands and businesses
Emirates opens its USD 8 million Centre of Hospitality Excellence in Dubai to external UAE businesses, offering tailored 1-5 day training programmes in fine dining, wine, gastronomy, leadership and guest experience.
Holiday Inn Express by IHG Taps Brooke Averick and Connor Wood for “Unpacking” Campaign, Bringing Analog Connection Back to the Breakfast Table
Holiday Inn Express launches the "Unpacking" campaign with influencer duo Brooke Averick and Connor Wood, a card game, and Costa Coffee rollout to 2,200+ US properties, backed by survey data on traveler debrief rituals.
Nobody Wants to Be First
The author argues that hotel owners must negotiate agent ownership, data portability, and performance-based fees into HMAs before AI becomes a standard clause operators dictate on their own terms.
What Sheets Do Hotels Use? A Practical Guide to Hotel-Quality Sheets
A buying guide for hotel housekeeping and purchasing teams covering thread count, weave types, fabric blends, sizing, and par levels for hotel sheets.
Hotel guest satisfaction, what it really means and how to make it better
A practical guide covering the five key drivers of hotel guest satisfaction, how to measure them at each stage of the guest journey, and which technology tools support improvement.