SAN FRANCISCO, CA (December 10, 2025) — Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global roll out of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s...
The smarter way to hire staff: rethinking hotel recruitment
Talent shortages remain widespread throughout hospitality. The competition for dependable, motivated staff is fierce. Hotel owners, general managers and HR teams are still navigating the fallout of a post-Covid labor market shaped by economic pressure, shifting expectations and reduced mobility in key regions.
The key tech trends expected to refine the guest journey in 2026
As we look toward 2026, the hospitality landscape is shifting from a period of digital adoption to one of digital refinement. The last few years were about acquiring tools; the next twelve months will be about making them speak to each other.
Why Sound Strategy Will Define Experiential Hospitality
I’ve watched hotel brands evolve quickly over the last few years. No longer are hospitality business professionals just hoteliers, but they must also now be experience architects. As experiential tourism continues to grow, hotels are investing in highly curated stays that speak to niche guests.Vinyl listening suites and sleep retreats...
Revenue Managers were the Original ChatGPT
Before you roll your eyes - yes YOU!
What JW Marriott and Hilton can teach us about culture, data, and success in modern hotel openings
New hotel openings in the digital era demand a new balance between brand identity, technology, guest expectations, and data-driven strategy. Few leaders have navigated this transformation as directly as Dolores Castillo, whose career includes launching flagship properties, guiding sales integration during major mergers, and leading commercial teams across borders. Her...
AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr. Shreekant Vijaykar of COPC Inc., one of the other speakers, talk about AI and how you can’t always trust its responses.
European Hotels Destination Index
Europe’s hotel sector is propelled by sustained travel growth during a period when supply growth is projected to be well below the historical average. This is capturing the attention of a wider cohort of global real estate investors. In this context, market participants are turning increasingly to data-driven approaches to...
Aloft Energizes Shanghai Hongqiao Transport Hub with New Hotel Opening
Aloft Hotels, part of Marriott Bonvoy’s global portfolio of more than 30 hotel brands, recently announced the opening of Aloft Shanghai Hongqiao. Nestled in the core of the West Hongqiao Business District, the new hotel neighbors the National Exhibition and Convention Center and the Hongqiao transportation hub. Offering a vibrant,...
Destination AI Announces Third Annual Hospitality Summit, Expanding in Response to Industry Demand
Destination AI (DAI) is thrilled to announce that its third annual hospitality summit will take place September 29–30, 2026, in Washington, D.C. Following two years of rapid growth and industry-wide enthusiasm, the conference is expanding to a 1.5-day format to give attendees even more time to connect, collaborate, and explore...