Booking.com built agentic AI before ’agents’ existed: Here’s how it scaled with small models for speed, big models for trust

Booking.com began experimenting with conversational recommendations and tool driven automation before most enterprises had a name for agentic systems, and that early start is now shaping a more measured strategy. In a VentureBeat podcast, AI product development lead Pranav Pathak described a layered, modular stack that pairs small travel specific...

U.S. hotel results for week ending 6 December

The U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 6 December. CoStar is a leading global provider of online real estate marketplaces, information and analytics in the property markets.

Vijay Patel Named Tourism Champion of the Year

A well-deserved honor. Visit Tri-Cities has recognized AAHOA Lifetime Member Vijay Patel, President of A-1 Hospitality Group, with the Kris Watkins Tourism Champion Award—celebrating leaders who elevate the visitor experience and strengthen the region’s tourism economy.

Skift Global Forum East 2025: 9 Takeaways for the Future of Travel

The 2025 Skift Global Forum East brought together the region’s most influential travel leaders at a moment when the Middle East is quickly reshaping global tourism. This year’s conversations made one point clear: the global travel landscape is tilting toward the East as the Gulf accelerates tourism growth, expands air...

The Hotel Financial Coach Overview

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s...