In hospitality, the most meaningful impressions are often formed in the smallest moments. The quiet return to a room after a long day. The subtle pause before the door opens. The sense of arrival.
BI, ML, LLMs, and Agentic AI: What they mean for hotel marketing
There’s no shortage of buzz around AI, and it’s easy to get swept up in the excitement—chatbots, automated reports, predictive pricing, and yes, even those
Salter Brothers Hospitality launch unified booking platform, Worlds-Apart
Salter Brothers Hospitality (SBH), Australia’s leading operator of luxury retreat hotels, today announces the launch of Worlds Apart – a unified booking
VisitEngland announces Tourism Superstar finalists for 2026
VisitEngland has today, 15 December, revealed the 10 finalists to make the shortlist of its Tourism Superstar competition.
Borja Garcia appointed General Manager at The Ritz-Carlton New York, Central Park
The Ritz-Carlton New York, Central Park is pleased to announce the appointment of Borja Garcia as general manager. With over two decades of experience
Carlos de la Barra appointed General Manager at Le Sereno St. Barths
Le Sereno St. Barths announces the appointment of Carlos de la Barra as its new General Manager. With more than two decades of experience across leading luxury hotels
Marriott International celebrates 100 signings for City Express by Marriott in the U.S. and Canada
Marriott International, Inc. today announced it has reached 100 signed agreements for City Express by Marriott properties in the U.S. and Canada.
IHG Hotels & Resorts Greater China concludes 2025 IHG Gala.
As 2025 draws to a close, IHG Hotels & Resorts (IHG) Geater China brought together corporate clients and long-standing partners for the 2025 IHG Gala
Mastering special dietary needs to elevate guest experience
As hospitality leaders, we know that guest satisfaction isn’t just about a warm smile at check-in—it’s the result of well-designed processes, efficient systems, and consistent service delivery. In today’s competitive market, operational excellence is the foundation for creating memorable experiences that keep guests coming back. From my years managing hotel...
Mews product update helps hotels do more with leaner teams and tighter margins
[London, 11 December 2025] - Mews, the operating system for hospitality and shared spaces, has released a winter product update designed to give hotels a cleaner start to 2026. The latest upgrades improve financial accuracy, automate the administrative work that slows teams down, and connect more of the hotel’s systems...