Should service robots have rights?

From hotel room deliveries to cooking, the use of service robots — some containing human characteristics in terms of appearance and communication — has grown throughout the hospitality industry.

The IT Leaders AI Playbook and Toolkit

This IT Leaders AI Playbook is part of Pertlink’s ongoing series on the effective, practical deployment of AI in hospitality. It is written for hotel IT leaders responsible for maintaining operational stability, protecting the guest experience, and justifying technology decisions in high-pressure environments.

HVS ANAROCK MONITOR, December 2025

Read the latest edition of the HVS ANAROCK monthly industry update, MONITOR (Monthly Overview of National Industry Trends and Hospitality Report), for the key trends in the Indian hospitality industry.

The Impact of AI on Hotel Labor Is All About Continuous Quick Wins

Artificial intelligence (AI) has been extolled as a savior for hospitality. It’s a buzzword; every vendor is saying they’re doing it. Despite genuine AI-based functionality development and implementation that’s happening under the hood, most of what’s currently available is far short of the omnipotent promises that salespersons are making.