Accrual accounting for hotels is essential for modern hotel financial planning and analysis. Unlike cash accounting, which only records transactions when money changes hands, accrual accounting captures revenues and expenses when they are incurred. This provides a more accurate view of a hotel’s performance and helps operators, asset managers, and...
Case Study: Hotel Opening Purchasing & Installation
A developer engaged a project management (PM) team and a large, reputable procurement firm for a high-end, dual-property coastal hotel development in California. As the opening date approached, it became clear that while construction was progressing, the status of the FF&E (Furniture, Fixtures and Equipment) was largely unknown.
KG Hotel, a Remote Design Outpost on the Faroe Islands, to Open in the Spring of 2026
In May, 2026, the new resort KG Hotel is set to open in the city of Klaksvík on the Faroe Islands. Joining the portfolio of Nordic Hotels & Resorts—the largest collection of independent hotels in the Nordics—the hotel is positioned as a new outpost for exploring one of the North...
Tripadvisor Trendcast 2026 Introduces The Year of Meaningful Travel Experiences
Tripadvisor®, the world’s largest travel guidance platform, today announced the launch of its second annual Trendcast report, exploring the trends defining travel this year.
Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production
We launched a targeted Google Display Network (GDN) campaign for a 5-star luxury hotel in Chicago. The goal was to increase bookings for their breakfast offer and boost overall visibility to the hotel’s target audience. The campaign successfully leveraged precise audience targeting to reach travelers and business professionals likely to...
Travalyst initiative to drive industry-wide clarity on sustainability certifications ahead of the EU Empowering Consumers for the Green Transition Directive (ECGT)
Key takeaways:
2026 is the year of the brand evolution
In 2025, hospitality experienced its first true channel shift in consumer behavior since the introduction of smartphones. AI-driven booking channels and large language models (LLMs) moved from experimentation to influence, reshaping how travelers discover, evaluate, and choose hotels. This was not simply a new distribution channel, it was a fundamental...
2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand
The 2026 Guest Experience Benchmark reveals a hotel industry that continues to mature under pressure. Despite record tourist arrivals in several regions, guest satisfaction continued to rise. This matters because volume growth often strains service delivery. Yet the data shows that hotels are coping better than ever.
The Customer Service Department Isn’t Broken – The System Is
I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are typically friendly and do their best to support me. To clear...
The Commodore Motel to Open in Mystic, CT, in Spring 2026
Located in Mystic, Connecticut, the new 59-room Commodore Motel is set to open in spring 2026. Originally opened in 1965 as a motor lodge, the newly reimagined boutique motel is undergoing a complete transformation into a vibrant, design-forward coastal retreat in one of New England’s most beloved seaside destinations.