Reside Opens The Heid Lofts by Reside, a Wyndham Residence, Expanding Its Apartment‑Style Portfolio in Philadelphia

Reside today announced the Grand Opening of it’s newest apartment-style accommodation at The Heid Lofts by Reside, a Wyndham Residence, a 96-unit artistically-designed industrial/warehouse building located in Callowhill, a hidden gem in the Parkway Museum district, offering guests all the conveniences of a hotel with the space and comfort of...

Sojern, Red Roof Expand Relationship with AI Concierge Rollout

SAN FRANCISCO – 20 January 2026 – Sojern, the leading AI-powered marketing platform built for hospitality and recently acquired by RateGain, today announced that Red Roof, a leader in economy lodging, has adopted Sojern’s AI Concierge solution to enhance guest engagement, streamline operations, and drive improved commercial performance across its...

Japan: Hoshino Resorts Opens RISONARE Shimonoseki

RISONARE Shimonoseki, Hoshino Resorts’ eighth RISONARE property, has officially opened its doors marking the brand’s first expansion into Japan’s Yamagata prefecture. The latest opening holds true to the brand’s signature—providing a unique experience focused on the local charms of each destination—with dynamic views, thoughtful design and abundant activities.

When Hospitality Goes Overboard

Restaurants rely on satisfied customers for repeat visits, leading many to continuously raise their service standards to meet and exceed customers’ expectations. However, service quality that is too high can backfire, with behaviours such as kneeling and excessive politeness arousing suspicion and discomfort in diners. Filling a research gap and...