Independent live tests using Claude and ChatGPT found that Marriott, IHG, Accor and Choice allow AI agents to reach checkout, while Hyatt, Hilton and Wyndham show inconsistent results depending on the agent and route.
Enhancing the Dining Experience in Hotels: Strategies for Boosting Food and Beverage Revenues
A broad strategy guide covering ambiance, menu design, technology, upselling, loyalty programs, and sustainability to help hotels grow F&B revenues.
TFE Hotels’ Academe Sets New Benchmark for Higher Education Pathways
TFE Hotels becomes the first hotel group in Australia and New Zealand to have its internal leadership programs accredited for university credit across eight institutions, with 86% of recent graduates promoted.
Why the Best Hospitality Leaders Plan for What They Can’t See Coming
A hospitality executive shares 10 operational principles for delivering luxury service, arguing that preparation, information-gathering, and vendor coordination matter more than premium pricing.
The Biggest Opportunity for Longevity Amenities at Hotels Is in the Guestroom
Opinion piece arguing that guestrooms, not spas or gyms, are the highest-impact and most scalable venue for longevity amenities, with practical guidance on outcomes, business models, and phased capex deployment.
AI search for hotels: How to stay visible
Travelers are changing how they research hotels, with AI search for hotels becoming part of the booking journey. Instead of browsing dozens of listings
Booking.com no longer shares guest phone numbers. Here’s how hotels can keep reaching their guests
Since 28 September 2026, Booking.com no longer sends guest phone numbers to connected hotel systems, such as your PMS, channel manager
Niseko Hotel supply rises 46% in 2026 as summer rates climb, C9 Hotelworks Reports
C9 Hotelworks has released its Niseko Tourism, Hotel and Property Market Review 2026, combining its own market research with hotel performance
Maslina Resort recognised with Condé Nast Traveller’s 2026 Readers’ Choice Award
Condé Nast Traveller today announced the results of its annual Readers’ Choice Awards, with Maslina Resort recognised as 23rd in the Resorts Category in “Rest of Europe”.
Conor Hadlington appointed as General Manager at Conrad Hong Kong
Conrad Hong Kong has announced the appointment of Conor Hadlington as General Manager, effective 28 September 2026. A seasoned hotelier