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Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.

Hilton announces major expansion with 4 new Greece properties, Thailand debuts including first Canopy, and brand launches in Kenya, India, and Saudi Arabia.

The rebrand follows successful Four Points conversions and Edinburgh opening, with plans to grow from 11 to 31 hotels over 6-10 years.

The Cromwell will undergo a complete transformation into a 188-room boutique property featuring Vanderpump's signature "industrial romantic" design aesthetic.

Research of 756 hotel employees reveals poor leadership and job insecurity as top stressors, with front-of-house staff showing better mental health despite heavier workloads.

Weekly roundup covers €51M Canary Islands sale by Atom Hoteles, French acquisitions by Finareal, and pension fund deals across Europe.

TrustYou will contribute AI expertise through HSMAI APAC's educational platforms and Singapore conference to help hotel leaders convert guest feedback into revenue strategies.

Why Budget Discipline Separates Winners from Losers  In hospitality, revenue grabs headlines—but profit is built in the back office. Budget control isn’t about spreadsheets; it’s about strategy. Hotels that master financial discipline outperform competitors because they turn budgets into decision-making tools, not static documents. Here’s how to transform your budget into a profit engine.    1)...

UrVenue will showcase its venue-management platform for lifestyle and hospitality venues at the 2026 BAR & Restaurant Expo, taking place March 24–25

Four Seasons Resort Seychelles announces the appointment of Dr Katrina (Kat) Himpson as the resort’s new Marine Conservation Specialist, bringing