A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.
New Phocuswright research: European travelers more willing to share passport details than browsing history
Phocuswright survey of 1,554 European leisure travelers finds passport storage more accepted than browsing history use, with fewer than 1 in 4 trusting AI-generated travel results.
COP31 Antalya creates a climate for high-end accommodation
Lighthouse data shows COP31 will push Antalya hotel rates to annual highs, with five-star properties pricing 108% above their yearly average while short-term rentals see minimal uplift.
Fall 2026 Product Release: Expedia Group launches AI-powered tools and services to simplify the entire trip, from planning and booking to payment and support
Expedia Group's Fall 2026 release adds 30+ AI-powered features across Expedia, Hotels.com, and Vrbo, including natural language search, AI comparison tools, a voice agent, and flexible payment options.
Why We Rebuilt the Hotel Phone: Inside the SuitePad Phone Dock
SuitePad launches the Phone Dock, combining its in-room tablet, charging dock, and a physical phone handset into one unit, available in analog and IP versions to fit existing hotel infrastructure.
IDeaS Expands Strategic Relationship with Accor Through Selection of Optix Business Intelligence
Accor has selected IDeaS' Optix BI solution as a referenced tool for its 5,800+ hotels globally, extending the existing partnership where IDeaS already serves as Accor's revenue management system of record.
IHCL and Adani Airports Sign Multi-Hotel Agreement for Eight Hotels Across Four Cities
IHCL and Adani Airport Holdings sign an operating agreement for 8 hotels across Mumbai, Ahmedabad, Lucknow and Guwahati, bringing IHCL to 25 airport hotels in India.
GuestCentric Boosts Hotel AI Search Visibility with 91% Faster Data Extraction
GuestCentric benchmark data from 800 hotel sites shows its platform enables AI systems to extract hotel data 91% faster, with AI-referred visitors converting at up to 11% vs. the 2% industry average.
Hilton Named No. 1 Best Workplace for Women in the U.S. for Eighth Consecutive Year, Celebrates 11 Years on Prestigious List
Hilton tops Fortune and Great Place to Work's U.S. Best Workplaces for Women list for the eighth straight year, citing caregiving, fertility, wellness and coaching programs as key drivers.
BLLA’s 2026 Boutique Hotel Owners Conference Sets the Agenda for the Future of Independent Hospitality
BLLA's 2026 Boutique Hotel Owners Conference drew international owners and operators to Westlake Village, covering guest experience, F&B sourcing, retail strategy, and AI visibility for independent hotels.