Hyatt’s Inclusive Collection today released the Time Rich Report, a national consumer survey designed to examine how people perceive and manage one of their most valuable resources – time. Conducted in collaboration with Wakefield Research, the study explores the connection between current definitions of “quality time” and perceptions about travel...
$1 Billion Lost Every Week: Impact of a Government Shutdown on Travel
Today, the U.S. Travel Association sent a letter to Congressional leadership underscoring the detrimental impact a government shutdown would have on the travel economy and traveling public.
It is time to develop new reflexes
France has a natural tendency towards romanticism, which is often a strength but can sometimes become a weakness. It is the world’s leading tourist destination, with a hotel and tourism ecosystem that has never been as structured, inventive or powerful as it is today... and yet. And yet we like...
Who is The Hotel’s Customer?
Knowing your customers is the foundation of successfully expanding your hotel business and, there are plenty of hotel customer groups requiring identification and quantification, including:
The Hotel AI Compass: Sailing from Pain to Power with Blue Ocean Thinking
Running a hotel today can feel like captaining a ship through stormy waters. Guest expectations rise like relentless waves. OTA commissions drag on profits like heavy currents. Staff row tirelessly, yet exhaustion spread across the deck. Some days, survival feels like the only option.
Around the World in Hotels: Spotlight on Denmark
When traveling through Denmark, you quickly notice that the hotel experience reflects the country’s values and culture in some surprising ways:
Radisson Hotel Group expands Cambodian portfolio with the signing of Radisson Hotel & Suites Bay of Lights Sihanoukville
Radisson Hotel Group has announced the signing of Radisson Hotel & Suites Bay of Lights Sihanoukville, marking an exciting addition to its expanding portfolio
Blossom Hotel Houston elevates guest experience by joining Curio Collection by Hilton on September 30
Blossom Hotel Houston proudly announces its transformation into Blossom Hotel Houston, Curio Collection by Hilton, debuting September 30, 2025.
Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot
Iconic destinations like Rome and London saw satisfaction soar, while others like Stockholm and Copenhagen slipped behind. Guest expectations kept climbing, even as review volumes dipped—making every review, and every response, more impactful than ever.