Author: admin

The article applies hospitality industry principles, including managing wait times, personalizing interactions, and mapping service gaps, to improve the patient journey in healthcare settings.

A strategic roadmap for luxury hotel owners, developers, and operators on building credible longevity brands, covering medical models, clinical governance, space economics, and disciplined vocabulary.

Revinate CMO Karen Stephens reflects on 200+ episodes of the Hotel Moment podcast, highlighting recurring themes: service as an org-wide responsibility, human connection, and the need for data foundations before adopting new technology.

Independent hotels are unknowingly paying OTA commissions on repeat guests they can't recognize, because Booking.com masks email addresses and phone numbers, making returning guests appear new in hotel systems.

The GBTA Foundation's 2026 benchmark of 204 companies across 28 countries shows average travel sustainability maturity rising to 1.5 on a 0-5 scale, with APAC leading gains and the Americas losing ground.

A practical three-step framework for hotel financial discipline, placing P&L ownership with department heads rather than the Director of Finance.

Pertlink's briefing argues hotels should redeploy front desk hours freed by kiosks and AI to lobby hosting before cutting headcount, with a 90-day test recommended first.

AIHA's inaugural AI Hospitality Summit is set for March 1-2, 2027 in San Diego, capped at 500 attendees, with early bird tickets at $395 through November 2026.

French courts examine whether hotel/restaurant contracts are true commercial leases, with reclassification offering tenants renewal rights and business asset ownership but subject to a strict two-year limitation period.

Five Asia-Pacific hotel transactions covered, including SC Capital's THB5.3B Bangkok acquisition, Oriental Holdings' MYR411M three-hotel Malaysia deal, and Ovolo's Melbourne divestment.