Meliá Hotels International and MiM Hotels, the boutique hospitality brand owned by global football legend Leo Messi, have announced a strategic partnership under which Meliá will assume management of the MiM Hotels portfolio, effective November 1. These distinctive properties will be incorporated into The Meliá Collection, the company’s curated selection...
All Astore partners in Europe and North Africa will be able to benefit from the Wifirst network solutions
For over a decade, Wifirst has been providing customers of Astore partner properties, the Accor group’s purchasing centre, and their teams with high-end WiFi connectivity. Building on this success, Astore and Wifirst have announced that they are now extending this collaboration internationally. From now on, all Accor partners in Europe...
U.S. Travel Association: America’s Travel Economy Has Lost $1 Billion—and Counting
It has been one week since the government shutdown began, and Congress has yet to reach an agreement to restore funding—costing America’s travel economy an estimated $1 billion each week in lost spending.
Hilton Grand Vacations COO Gordon Gurnik on Innovating Timeshare Experiences and Expanding Global Horizons
Hospitality Net recently had the opportunity to speak with Gordon Gurnick, COO of Hilton Grand Vacations, about the company’s evolution, innovations, and future plans. Gurnick explained that Hilton Grand Vacations is a standalone public company closely affiliated with Hilton Worldwide, managing over 700,000 members across more than 200 properties worldwide....
How Integrated Hotel Technology Complements Distribution Strategies
Travelers today are demanding more from their hotel experiences. The way they search, book, and stay is shaped by digital touchpoints, and technology is at the heart of every interaction. According to the Amadeus Travel Dreams Report 2024, which surveyed 6,000 travelers across six markets, guests are increasingly looking for...
Introducing the Customer Confidence Score™ (CCS)
Recently, I wrote about a customer trust survey. The feedback was amazing, which compelled me to take this a step further. After more writing and additional research, I recognized the need for more attention to a metric that measures a customer’s trust, which will directly correlate with customer satisfaction levels,...
“But We Need a Local Revenue Manager!”
"But We Need a Local Revenue Manager!" No. You need someone who knows what the hell they’re doing.
Standard Textile and Accor Announce Launch of Mascioni Hotel Collection at Luxury Properties Worldwide
Accor, one of the most prestigious names in luxury hospitality, and Standard Textile Co., Inc. today announced a strategic partnership to provide Mascioni Hotel Collection as the preferred luxury linen provider for a selection of Accor’s luxury brands: Fairmont, Sofitel Legend, Sofitel, and MGallery Collection. This exciting partnership will encompass...
Berkshires Welcomes First New-Build IHG Property in 20+ years with Grand Opening of Holiday Inn Express & Suites Pittsfield – Lenox – Berkshires
The Berkshires’ newest property is now welcoming guests at the highly anticipated Holiday Inn Express & Suites Pittsfield - Lenox - Berkshires located near the Lenox border at 1055 South Street. Featuring 81-rooms and scores of amenities, the brand new property adds a fresh and modern lodging option to the...
Koh Samui Emerges as Asia’s New Integrated Wellness and Sports Destination
Koh Samui is entering a new era as one of Asia’s most dynamic integrated wellness and sports tourism destinations. Moving beyond its identity as a luxury island escape, Samui is embracing global trends that merge wellbeing, active living, and performance — redefining how travelers experience health and connection.