Field of Light will remain in Uluṟu until at least the end of 2029, with Voyages’ Ayers Rock Resort confirming the extension as the Australian tourism
Travelodge Hurstville expands business offering with new conferencing centre
Travelodge Hotel Hurstville has strengthened its appeal to Sydney’s growing southern business market with the launch of four purpose‑designed conferencing spaces
Patrick Fisher appointed as President at Hotel ZaZa
Patrick Fisher has been appointed President of Hotel ZaZa, a collection of four distinctive luxury properties across Dallas, Houston, and Austin. Fisher
Tetsuji “Tets” Yamazaki named General Manager at Sheraton Waikiki Beach Resort
Award-winning hotelier Tetsuji “Tets” Yamazaki has been appointed general manager of the iconic Sheraton Waikiki Beach Resort, continuing the resort
Extended Stay America Suites expands in Houston’s galleria district
Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Suites
SONO Hotels & Resorts Asia signs SONO Belle Hanoi Old Quarter
SONO Hotels & Resorts Asia has signed a Hotel Management Agreement (HMA) with Binh Minh Urban Construction Investment., JSC for SONO Belle Hanoi Old Quarter
Stronger Guest Experiences Through Better Back‑of‑House Systems
In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment in front of the guest. After years running hotel operations, I’ve learned that the most memorable service starts in the places guests...
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.
Apaleo launches AI Copilot to ease operational pressure on hotel teams
The AI assistant handles complex multi-step tasks like room assignments and overbooking through natural language, trained on hotel-specific processes.
From Front Desk to Digital: How 95% Automated Hotels Are Changing the Game
Kiosk.eu promotes their European-built self-service kiosks as hardware-first solutions that integrate with PMS systems to automate check-in while enabling staff to focus on personalized guest service.
