Reception Excellence: The key to memorable guest stays

As a hotel manager, I know that the reception desk is the heart of every guest’s journey. The way we manage arrivals, departures, and every moment in between shapes the guest’s impression and loyalty. Improving our processes and systems at reception isn’t just about efficiency—it’s about creating a welcoming, seamless...

Kimpton to Introduce Refreshing Take on Luxury Lifestyle to Scottsdale’s Paradise Valley with New Desert Resort Signing

Kimpton, part of IHG’s fast-growing luxury and lifestyle portfolio, celebrates the signing of Kimpton Miralina Resort & Villas in Paradise Valley, Ariz., a scenic desert and mountain enclave east of Phoenix. The resort will become the first branded IHG luxury and lifestyle property in the Paradise Valley/Scottsdale market upon its...