I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving is that past bad experiences have left such a “metaphorical scar” that you avoid making the call for many reasons I’ll share in...
Oaks Hotels, Resorts & Suites Signs First Property in Saudi Arabia
Minor Hotels, a global hospitality group with a portfolio of over 640 properties in operation and pipeline across 60 countries, has announced the signing of Oaks Residences Riyadh, marking a significant addition to its growing portfolio in Saudi Arabia. The agreement, signed in partnership with Tabarak Holding, also includes future...
Four Points by Sheraton Celebrates Its Milestone 100th Hotel in the Greater China with the Opening of Four Points by Sheraton Xi’an Bell Tower
Four Points by Sheraton, part of Marriott Bonvoy’s global portfolio of more than 30 hotel brands, today celebrates the opening of its 100th hotel in Greater China — Four Points by Sheraton Xi’an Bell Tower. Situated in the bustling Bell Tower area in the heart of Xi’an’s city center, the...
Tourism and Music Sectors Partner to Harness Power of Entertainment as Driver of Development and Opportunity
UN Tourism has partnered with UMusic Hospitality & Lifestyle (UMHL), the entertainment-driven hospitality venture powered by Universal Music Group (UMG) and the Center for Music Ecosystems (CME) to harness the power of music tourism to drive economic growth and job creation, with a focus on high-growth-potential economies.
IHG Hotels & Resorts inks deal to bring its premium brand, Crowne Plaza to the historic city of Multan, Pakistan
IHG Hotels & Resorts, one of the world’s leading hospitality companies, has signed a franchise agreement with Serene Tower (PVT) Ltd. to bring the Crowne Plaza brand to DHA Multan, Multan city, a key cultural and economic hub in Pakistan. The new Crowne Plaza Multan, slated to open in early...
otel Indigo London K West Shepherd’s Bush To Open In Early 2026
The former K West Hotel is set to reopen in February 2026 as Hotel Indigo London K West Shepherd’s Bush, part of the IHG Hotels portfolio, following a complete transformation.
Banyan Group Debuts Flagship Banyan Tree Brand in Zhuhai with Opening of Banyan Tree Zhuhai Phoenix Bay
Banyan Group ("Banyan Tree Holdings Limited" or the "Group", SGX: B58), an independent global hospitality company, has expanded its presence in the Greater Bay Area with the recent debut of Banyan Tree Zhuhai Phoenix Bay in Zhuhai, Guangdong Province, further reinforcing the Group’s continued growth in China.
Casa Eva Boutique Hotel has opened: where wellness meets the magic of the Sacred Valley of the Incas.
In the heart of the Sacred Valley of the Incas, Casa Eva Boutique Hotel reaffirms its position as an independent hotel geared toward travelers who value boutique service and authentic experiences connected to nature and living Andean culture. Its name pays tribute to Eva, the owner’s mother, an emotional bond...
BCD Travel and Conferma reveal first-ever hotel Virtual Card Acceptance rating
BCD Travel, in partnership with global payments leader Conferma, today launched the travel industry’s first Virtual Card Acceptance (VCA) Rating. The new system gives business travelers and travel managers unprecedented visibility into hotel payment reliability. With corporate virtual card adoption set to triple by 2030 according to Vantage Market Research,...
Why Automation is the Ally of Hotel Staff, and Not Their Replacement
Hotels across regions are under pressure to operate efficiently despite persistent labor shortages, cost inflation, and global instability. In the US, political tensions, evolving immigration policies, and a slowdown in international tourism have added pressure to the labor market. These challenges have been compounded by the recent government shutdown, which...