Holiday Inn Express launches the "Unpacking" campaign with influencer duo Brooke Averick and Connor Wood, a card game, and Costa Coffee rollout to 2,200+ US properties, backed by survey data on traveler debrief rituals.
Nobody Wants to Be First
The author argues that hotel owners must negotiate agent ownership, data portability, and performance-based fees into HMAs before AI becomes a standard clause operators dictate on their own terms.
What Sheets Do Hotels Use? A Practical Guide to Hotel-Quality Sheets
A buying guide for hotel housekeeping and purchasing teams covering thread count, weave types, fabric blends, sizing, and par levels for hotel sheets.
Hotel guest satisfaction, what it really means and how to make it better
A practical guide covering the five key drivers of hotel guest satisfaction, how to measure them at each stage of the guest journey, and which technology tools support improvement.
Supercharge your hotel’s digital marketing with your CRM data
A practical guide on connecting CRM guest data to digital marketing to drive direct bookings, repeat stays, and ancillary revenue through segmentation, retargeting, and AI-driven personalization.
Hospitality Financial Leadership – Trading Places
A regional controller recounts how a spontaneous job swap with a colleague led him from Canada to San Francisco, hinging on a tense budget review with skeptical asset managers.
Mews Announces New Alliance Partnership With Preferred Hotels & Resorts, The World’s Largest Independent Hotel Brand
Preferred Hotels & Resorts members across Americas and EMEA can now access Mews PMS, POS, RMS and Payments at preferential pricing through a new Alliance Partner Program affiliation.
Profit leaks hiding in hotel procurement
PurchasePlus experts and The Landmark Collection's Group Director of Purchasing discuss how digital procurement tools cut costs, reduce invoice errors, and build scalable purchasing strategies across multi-property operations.
What the New Congress Could Mean for Hotel Labor Policy
Three scenarios face U.S. hotels in 2027-28: legislative stalemate, bipartisan deal on tip/overtime deductions, or Senate confirmation battles that reshape the NLRB's balance of power.
The Spa Revenue Trap: Why Luxury Hotels Need to Rethink Wellness Profitability
The article argues luxury hotels over-rely on revenue as a spa performance metric, urging operators to adopt contribution margins, capacity utilisation and payroll efficiency as measures of true wellness profitability.