Stripe's James Lemon discusses payment infrastructure challenges in hotels and why AI booking technology is more complex for travel than retail.
35 Years Strong: A Journey of Growth, Gratitude, and Future Ambitions
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.
Long-haul travellers increasingly prioritise greener, off-beat and locally immersive trips to Europe
Survey of 3,000 travelers across six markets shows growing preference for greener transport, local experiences, and off-peak timing when visiting Europe.
Cost Pressures and Safety Concerns Reshape U.S. Meetings Landscape, New MMGY Study Finds
Survey of 300 planners and 1,000 attendees shows 63% cite travel costs as key concern while 72% factor crime levels into destination selection.
The Hidden Truth About AI in Hospitality, and Why It’s Not Here to Fix You
The author argues hotels must audit systems and align culture before implementing AI, as technology amplifies existing problems rather than fixing them.
Commercial intelligence: why the breakthrough only happens when you change how you think
Bartnick argues that revenue management breakthroughs come from reframing problems rather than gathering more data, using parenting and dating analogies to illustrate behavioral insights.
Tech to serve the Guest, wherever they are
The author argues hotels should replace fixed workstations with mobile devices to enable staff to serve guests anywhere, eliminating wait times and front desk bottlenecks.
WTTC Forecasts The Iran Conflict Is Already Costing The Travel & Tourism Sector at Least US$600 Million Per Day
WTTC analysis shows Middle East regional hubs processing 526,000 daily passengers face closures, but tourism can recover in two months with proper government support.
7 proven ways digital guest directories can transform the way guests interact with hotel amenities and services
IRIS outlines how digital directories can boost revenue through upselling, reduce staff workload, and provide real-time updates accessible via QR codes.
Report: Montréal seasonal short-term rental ban risks millions in tourism revenue
Analysis shows Montreal's seasonal STR ban will create 26,000-night shortfall during 2026 Formula 1 and cycling events, costing $19M in visitor spending.
