It’s that time of year when I write articles featuring my customer service and customer experience predictions and trends. This year’s predictions were featured in two separate articles for my weekly Forbes column. For our subscribers and followers, I’ve combined the lists with actionable ideas for bringing the predictions to...
Repositioning for Value: The Strategic Role of Hotel Turnarounds in Thailand
Thailand’s hospitality sector is entering a new cycle where value creation is driven by asset reinvention rather than organic market recovery. The post-pandemic rebound has exposed structural gaps in competitiveness and product differentiation, while a new generation of design-conscious, digitally enabled and experience-driven travelers is reshaping demand. At the same...
Hyatt Regency Nha Trang Opens as the First Hyatt Hotel on Vietnam’s Vibrant South-Central Coast
Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Regency Nha Trang, a beachfront retreat in the vibrant coastal city of south-central Vietnam. Set against scenic white sandy beaches and offering rich culinary experiences, the property marks a milestone in Hyatt’s expansion in Vietnam as the first Hyatt-branded...
TRYBE Integrates with TablePath to Streamline Dining, Spa and Leisure Bookings for Hotel Guests
TRYBE, the all-in-one operational software for the spa, leisure, and hospitality sector, has announced a new integration with restaurant booking and table management platform TablePath. The partnership enables hotels and spas to offer guests a seamless, unified booking experience across dining, spa, leisure, and activities.
How Intelligent Systems Will Drive Hotels Into The Future
If the last decade of hospitality tech was defined by gathering data, the next era will be defined by what that data can finally do on its own. Despite years of digitization, the industry’s operating model has mainly remained analogue, relying on staff to act as the “middleware” manually bridging...
Donna Rae Garff Marriott, Cherished Wife, Mother, Grandmother, and Community Leader, Passes Away at Age 90
Marriott International announces with deep sadness the passing of Donna Rae Garff Marriott, a woman of grace, faith, and unwavering devotion to family. Mrs. Marriott passed away peacefully on December 30, 2025, surrounded by loved ones. She and J.W. "Bill" Marriott, Jr., Chairman Emeritus of Marriott International, recently celebrated their...
The Preserve Sporting Club & Resort Announces Completion of Its 60 Unit Luxury Tiny Home Village
The Preserve Sporting Club & Resort - New England’s finest four-season sporting club and a Preferred Hotel & Resort - has announced the completion of its $88 million Cozy Cabin Village, now totaling 60 luxury tiny homes and marking the largest tiny-home lodging experience of its kind in New England....
Radisson Hotel Group Revives Bangkok Icon with Opening of Radisson Hotel Chateau de Bangkok
Radisson Hotel Group proudly unveils Radisson Hotel Chateau de Bangkok, a stunning reinvention of one of the city’s most storied landmarks. Nestled in the prestigious Ploen Chit district, the hotel blends timeless European elegance with modern sophistication, offering 178 stylish rooms, three dining destinations and versatile event spaces for an...
RBH Hospitality Strengthens Relationship with Accor through New ibis Signing
Leading UK management company, RBH Hospitality Management has been appointed to operate Ibis Edinburgh Centre Royal Mile, further expanding its long-term relationship with Accor and strengthening its presence in the Scottish capital. The hotel also marks the start of a new partnership with hotel investor Legal & General.
Day One Deliberation: The First 5 Strategic Moves to Define Your Year
Stop just discussing digital transformation. Start delivering it.