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Key takeaways:

In 2025, hospitality experienced its first true channel shift in consumer behavior since the introduction of smartphones. AI-driven booking channels and large language models (LLMs) moved from experimentation to influence, reshaping how travelers discover, evaluate, and choose hotels. This was not simply a new distribution channel, it was a fundamental...

The 2026 Guest Experience Benchmark reveals a hotel industry that continues to mature under pressure. Despite record tourist arrivals in several regions, guest satisfaction continued to rise. This matters because volume growth often strains service delivery. Yet the data shows that hotels are coping better than ever.

I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are typically friendly and do their best to support me. To clear...

Located in Mystic, Connecticut, the new 59-room Commodore Motel is set to open in spring 2026. Originally opened in 1965 as a motor lodge, the newly reimagined boutique motel is undergoing a complete transformation into a vibrant, design-forward coastal retreat in one of New England’s most beloved seaside destinations.

Students pursuing careers in the restaurant and hospitality industry can now apply for a post-secondary scholarship for the 2026-2027 school year from the National Restaurant Association Educational Foundation. Applications are open through March 15 at ChooseRestaurants.org/Scholarships.

Villa del Palmar Beach Resort & Spa Cabo San Lucas has taken a bold step toward the future with a remarkable transformation that includes reimagined pools, revitalized entertainment spaces, and renewed culinary destinations. Far beyond mere upgrades, the renovation reaffirms a longstanding commitment to delivering extraordinary vacation experiences—for both today’s...

New York-based Extell Development Company, a full-service national real estate developer of residential, commercial, and hospitality properties, and Hilton (NYSE: HLT), a leading global hospitality company, today announced the signing of Waldorf Astoria Deer Valley Resort and Residences. Expected to debut in 2028, the ski-in, ski-out resort will be located...

RobosizeME, a leader in AI-enabled workflow automation for the hospitality industry, has been announced as a sponsor and guest speaker at the Revenue Strategy Days Conference for 2026, taking place February 4–5 at the Radisson Blu Latvija Conference & Spa in Riga, Latvia. Hosted by Radisson Hotels Group, the event...

Embracing the spirit and raw beauty of the desert, Renaissance Esmerelda Resort & Spa - an iconic Coachella Valley retreat known for its immersive experiences - has completed a multi-million-dollar reinvestment program. The 560-room resort’s comprehensive transformation delivers a vibrant, contemporary refresh across public areas, meeting rooms, ballrooms and foyers,...