The author argues that despite stronger laws and zero-tolerance policies, hotel workplace culture has not kept pace, with training often a checkbox exercise and power dynamics still shielding bad behavior.
One Platform, Endless Possibilities: Elevating the Modern Guest Experience
The article argues that a single, flexible booking platform can unify hotel amenities, services, and spaces into one branded hub, serving overnight guests and day visitors alike while connecting to existing operational workflows.
Goodbye, Gatekeeping: How Millennials and Gen Z are Killing Stiff Luxury
Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.