Revinate launches Pathways, Vault, and Chat as a unified data activation platform combining CRM, CDP, and AI execution across 1.25 billion guest profiles.
Union Square Plaza Hotel uses Cloudbeds’ open API to build technology around how the property actually operates
Union Square Plaza Hotel's owner used Cloudbeds' open API to build custom AI-assisted rate and inventory management tools without a software development background, bypassing vendor roadmap constraints.
Reclaiming hotel F&B revenue from delivery apps: Are your guests ordering from DoorDash & Deliveroo instead of from you?
IRIS argues hotels can reclaim F&B revenue lost to delivery apps by adopting mobile ordering platforms, citing a 30%+ revenue uplift and an InterContinental New Orleans case study as evidence.
Simone Puorto: Choosing Humans May Redefine Luxury, Xavier Mufraggi of Generator Plans to Double by 2030, Agentic Protocols Mapped to 100+ Use Cases
Wednesday brought Simone Puorto proposing technocentric, hybrid, and anthropocentric hotel models where choosing human staff over machines becomes a genuine luxury signal, Xavier Mufraggi of Generator on affordable lifestyle hospitality and doubling the portfolio to 30-40 cities by 2030, and the...
When the Holiday Season Ends, Your Guest’s Value Doesn’t
Maestro PMS argues that hoteliers should use the holiday season to build long-term guest relationships by connecting departmental data, rather than focusing solely on seasonal room revenue.
h2c Hotel Chain Tech Report 2026: The AI Opportunity
h2c's 2026 global study finds AI is used at 91% of hotel chains, but only 28% have a senior-led strategy and just 13% report measurable ROI.
Viceroy Hotels & Residences Introduces “A World Made by Many,” a New Brand Campaign Highlighting Unique Destinations and the Makers That Shape Them
Viceroy's new multi-destination campaign features 10 local makers across Chicago, St. Lucia, Algarve, Sun Valley, and New York, with bookable immersive experiences tied to each property.
Íslandshótel selects Aven Hospitality to unify hotel commerce across 18 properties
Iceland's largest hotel group consolidates direct booking and GDS connectivity across 18 properties onto Aven's SynXis-based platform, adding Booking Engine, Corporate/Agent Tool, and GDS Distribution.
Beyond RevPAR: What Really Drives Hotel Performance?
A four-layer performance framework moves hotels beyond RevPAR to connect commercial results with operating profit, EBITDA, CapEx, and return on invested capital.
Hotel Development: What hands-on hospitality experience brings to investment decisions
An experienced hospitality professional argues that operational expertise must be embedded in hotel development decisions from the outset, not consulted after design, budget, and strategy are already set.