Hotels must adopt multi-cloud strategies and offline protocols as tech infrastructure becomes a target in geopolitical conflicts.
Experiences Are Inventory, Not a Feeling: A Conversation with Journey at ITB Berlin
Journey executives explain how hotels can generate 50% of revenue from non-room sources by treating experiences as bookable inventory rather than add-ons.
How hotels should use AI and a smarter commercial strategy to protect profit margins against rising costs
The article outlines five AI-powered strategies to combat rising operational costs while maintaining revenue growth, from digital concierges to autonomous pricing systems.
Beyond the Water Bowl: The Key Strategy of Pet-Friendly Hospitality
The $500 billion global pet industry is driving hotels to create premium pet experiences as revenue streams, moving beyond basic pet tolerance to curated amenities and services.
Master Hotel Budgets to Drive Profitability
Why Budgets Are Your Profit Engine In hospitality, budgets aren’t paperwork—they’re strategy. A well-prepared budget is the single most powerful tool for controlling costs, optimizing pricing, and protecting margins. Yet too many hotels treat budgeting as an annual ritual instead of a dynamic process that drives commercial decisions. Here’s how to turn your budget...
7 proven paths digital guest directories can transform the way guests interact with hotel amenities and services
Digital compendiums have evolved beyond static in-room information guides to become an integrated part of the modern guest journey. Increasingly
Understanding the Back of House Control Chain
How Digital Hotel Back of House Operations Work (B2B)
Why Indie Hotels Need a North Star More Than Ever
The article argues independent hotels need clear strategic positioning beyond aesthetic appeal to compete effectively in an oversaturated boutique market.
Flexkeeping Unveils Workflow Builder: The No-Code Automation Creator for Hotel Operations
The visual tool eliminates manual processes by automating tasks based on triggers like booking source, VIP status, and length of stay.
How hotel self-service is transforming hospitality
The article explores how self-service technology helps hotels reduce labor costs while improving guest satisfaction through faster check-ins and automated services.