Month: March 2026

Survey of 400+ hotel tech decision-makers shows 85% will allocate at least 5% of IT budgets to AI tools in 2026.

TakeUp research shows 2026 travel demand remains strong but fragments into three distinct segments with different spending behaviors and price thresholds.

TrustYou presented its data-driven Excellence Award to Hotel Maistra 160 for achieving a 98.75 guest satisfaction score based on verified feedback.

Research based on 75 Swiss grocery store interviews provides six actionable recommendations for balancing technology efficiency with human interaction in retail environments.

The podcast explores bridging the gap between guest data collection and actionable insights, examining how AI agents will transform travel booking and personalization.

The report identifies rudeness, inconsistent support, and time-wasting experiences as the primary drivers of customer defection based on survey data.

AHLA supports the new bipartisan congressional caucus and highlights the industry's No Room for Trafficking training initiative.

YOTEL becomes the first brand in Hilton's new Select by Hilton platform, retaining independence while gaining access to 250 million Hilton Honors members.

IHG plans to nearly double its Mexico growth pace with 62 hotels in development, building on its current 187 properties and 5th largest global market position.

Ray concludes a 40-year hospitality career, with Fernando Estala transitioning from Indianapolis Marriott Downtown to replace him in June 2026.