Month: February 2026

PARIS, France. Influence Society, a leading digital marketing agency serving high-end hospitality brands, has announced a new strategic partnership with Familiar, an AI-first hotel CRM, bringing advanced guest relationship management to its portfolio of boutique and independent hotel clients. Familiar’s AI-native CRM platform will now be integrated as a core...

The Hospitality Asset Managers Association (“HAMA”) today announced its new 2026 board of directors. The 11-person board represents a diverse collection of backgrounds and ownership groups.

Uga Resorts, the boutique Sri Lankan hotel group renowned for its world-class hospitality, is pleased to unveil the first phase of Uga Jungle Beach’s brand new look, marked by the complete refurbishment of its 49 rooms and restaurant. The remaining enhancements - including the pool area, beach bar and spa...

Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come to rely on the algorithms to find the most qualified talent for the specific roles that are being filled. AI is exposing the weaknesses in ATS applicant ranking and selection. The odds are...

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a framework agreement for 7 new Ginger hotels. The agreement marks a significant step in expanding the Ginger brand in key cities in north India.

Marriott International today announced that David Flueck, a 22-year veteran of the company who has played a central role in the evolution and global success of Marriott Bonvoy, will retire at the end of March to pursue a new opportunity aligned with his passion for the outdoors.

Marriott International, Inc. announces a landmark signed agreement with Masterise Group to open four hotels, with one branded residence, in Vietnam, adding close to 1,900 keys to the group’s nationwide portfolio and introducing Marriott’s industry-leading luxury, premium, and select hotel brands to cities across Vietnam’s key urban, economic and leisure...

Minor Hotels will introduce its stylish, design-led Avani Hotels & Resorts brand to Wollongong, one of New South Wales’ most dynamic and fast-growing coastal cities. Opening in 2027, Avani Wollongong Hotel marks the brand’s first new-build property in the state and a milestone in Avani’s growing footprint across Australasia.

The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing...

In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations. Beyond service excellence or aesthetic refinement, the discussion increasingly centres on how hotels make guests feel, and why those feelings matter more than ever.