Month: January 2026

I’ve dealt with my fair share of SaaS support. The robotic scripts, the helpful agents, and the occasional genius buried behind a chatbot. So when a client claimed they couldn’t raise a support ticket, I didn’t believe them. I asked them to try again, live.

Driftwood Capital, a Miami-based hospitality investment firm, has completed an $11 million renovation of the 226-room Marriott Raleigh Durham Research Triangle Park in Durham, North Carolina. The investment signals continued confidence in demand across the Raleigh-Durham hospitality market, and Driftwood Hospitality Management will continue to operate the hotel.

Why digital transformation failed hotels… and why AI is forcing a complete reset of how value is created in hospitality.

The Condado district welcomes a new addition to its hospitality scene with the opening of Magdalena 1163, a boutique hotel designed to provide personalized attention and a lodging experience crafted within a serene, contemporary luxury setting.

The premise of this discussion is that thought leadership can and should be developed as part of a business culture. I view thought leadership being tied to overarching business concepts like leadership, innovation, sustainability, and communication. The inferences from thought leadership in general, is to have an authoritative source share...

Design has always been a silent language.

For decades, hotels operated like finely tuned orchestras — every section knowing its role, every department mastering its part. Sales filled the rooms. Marketing built the story. Revenue optimized the price.