As Travel Tech looks ahead into 2026, one of the most significant challenges facing the industry is the growing wave of state “price surveillance” legislation. These proposals would restrict or ban the use of algorithms and artificial intelligence in pricing when information about the consumer searching online is known. Since...
Three Things to Watch for Los Angeles Hospitality in 2026
Los Angeles occupancy remains below pre pandemic levels due to entertainment strikes, soft leisure demand, weak international travel, and 2025 wildfire disruptions. However, the region’s diverse economy positions it for recovery, aided by the 2026 FIFA World Cup. Entertainment production and international air travel are expected to stabilize, while ADR...
Designing Quiet Luxury Through Thoughtful Wooden Key Cards
In hospitality, quiet luxury is defined less by what is added and more by what is considered. Rather than relying on scale, spectacle, or overt branding, GCSTIMES believes that it prioritizes intentional choices, with materials selected for their authenticity, design details that serve both function and meaning, and experiences shaped...
Why your hotel needs a Hospitality AI Agent (not just a chatbot)
Chatbots were a great first step in automation, but they were never designed to carry the full weight of the guest journey. This is where the Hospitality AI agent comes in.
The problem with ROAS in a long travel planning cycle
For years, Return on Ad Spend (ROAS) has been treated as the gold standard for evaluating hotel marketing performance. But as traveler behavior
Desert & Delta Safaris unveils The Okavango to Tsodilo Ultra-Trail launching in April 2026
Desert & Delta Safaris unveils Botswana’s ground-breaking, four-night, 100km (about 63 miles) ultra-trail as part of its acclaimed Epic Experiences Collection.
Novotel unveils “Longevity Everyday” – A transformative strategy to democratise longevity for everyday travellers
Novotel, Accor's founding brand, has announced the launch of Longevity Everyday, an ambitious new vision designed to redefine the role of hotels
Tudsaporn Jaiboonchuen appointed General Manager at Anantara Chiang Mai Resort
Anantara Chiang Mai Resort, a luxury resort operated by global hospitality group Minor Hotels, announces the appointment of Tudsaporn Jaiboonchuen
Swati Kumari appointed Housekeeping Director at Rixos Al Mairid Ras Al Khaimah
Housekeeping is about much more than cleanliness. It is about anticipating what guests need to make them feel as at home as possible.
The Most Expensive Complaint Call Is the Second One
During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints at...