Set within and surrounded by three nature reserves along two miles (3.2 kilometres) of pristine, palm tree-lined beach, the newly refurbished Four Seasons Resort and Residences Puerto Rico is now open with an enhanced program of experiences that connect guests with the natural beauty and culture of the island.
Kohler, Wisconsin Resort Announces Expansion of Inn on Woodlake Hotel Including Guest Rooms and Addition of New Bucks & Birdies Entertainment Center
To elevate the guest experience and provide additional room capacity and recreation for both visitors and local residents, the Kohler, Wisconsin luxury resort is proceeding with a significant renovation and expansion to the Inn on Woodlake Hotel. The project will include the addition of 66 new guest rooms as well...
Orient Express and Chantiers de l’Atlantique celebrate a defining moment in the story of Orient Express Sailing Yachts: the keel laying of Orient Express Olympian, the brand’s second sailing yacht
The first block of Orient Express Olympian, the second sailing yacht of Orient Express Sailing Yachts, part of Accor Group, was laid down today at Chantiers de l’Atlantique.
EuroCHRIE 2025 in The Hague Underscores the Global Importance of Collaboration Between Hospitality Education and Industry
Hotelschool The Hague looks back on the successful delivery of EuroCHRIE 2025, the largest international conference in its history. From 10 to 13 November, the university of applied sciences welcomed more than 220 students, PhD candidates, researchers, lecturers, alumni and industry partners in hospitality and tourism to its campus in...
Palacio Arriluce chooses Shiji’s Daylight PMS to power the future of independent luxury in Spain
Shiji, the global hospitality technology leader, today announced that Palacio Arriluce Hotel, a member of The Leading Hotels of the World, has gone live with Daylight PMS to enhance operational efficiency and deliver a seamless guest experience.
Sofitel Unveils Full-scale Design Transformation of Sofitel New York
Sofitel, the pioneer of French luxury hospitality, has unveiled the highly anticipated transformation of its U.S. flagship, Sofitel New York, reaffirming the hotel’s place as an icon of sophisticated hospitality in the city’s vibrant heart. Blending the energy of its surroundings with the timeless elegance of Paris, the revitalized property...
The Friction Guests Never Tell You About but Always Punish Your Hotel
Guests used to tell us when something went wrong. They complained at the desk. They called from the room. They filled out comment cards with neat handwriting and detailed grievances. Even if the stay was less than perfect, they gave the hotel a fair chance to fix it before passing...
Culture First, Not Campaign First: Inside Arlo’s Social Strategy
I had the opportunity to sit down with Dino Jevric, Arlo’s Social Media Manager, to discuss how the brand is taking a different path on Instagram at a time when many hotels still use social mainly to push rates and packages. Arlo is treating the platform less like a sales...
Reservations Reconfirmation Calls Present Opportunities To Build The Brand, Upsell, and Cross-Sell
As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially...
More Than a Hotel Restaurant: Takeaways from Hilton Anaheim’s Culinary Reinvention
When I stepped into my role as Executive Chef at Hilton Anaheim, it coincided with the largest renovation in the hotel’s 40-year history. But this wasn’t just a chance to update dining spaces or reimagine menus; it was a rare opportunity to fundamentally rethink how hotel food and beverage can...