Month: September 2025

Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Hospitality Associates, Inc. has selected Canary’s AI Guest Messaging to modernize guest communication and elevate service across its portfolio.

Snapfix, the visual-first hotel operations platform trusted by more than 700 hotels in over 40 countries, today announced the launch of Snapfix Multi-Site Console, the industry’s first centralized system designed to give hotel groups and owners portfolio-wide visibility and control from a single platform.

Picture this: Caroline is a business traveler who has stayed at your hotel before and has left glowing reviews. On her previous trips, she has always stopped at your gift store after checkout to buy her young kids gifts. Imagine utilizing hotel guest segmentation to send Caroline an offer to...

Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a less visible reality: hundreds of repetitive, time-consuming tasks that drain your...

Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through online modules, and sign off on checklists. The process ends, but the learning...

The Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Taj Ganga Kutir Resort & Spa, RaichakinWest Bengal. Nestled on the tranquil banks of the Ganges, this riverine sanctuary is a soulful ode to Bengal’s idyllic countryside.

Marriott International, Inc. today announced a signed agreement with HTL Gateway LLC to open AC Hotels by Marriott Ulaanbaatar. This strategic move is set to mark Marriott’s entry in Mongolia, underscoring the company’s vision to strategically grow its presence across Asia Pacific. Expected to open in 2027, AC Hotel by...

I’ve worked in hotel tech long enough to know that most meaningful changes don’t arrive with a bang. They come in crawling in quietly, before they begin to walk. But they reshape our operations one baby step, one workflow, one guest interaction at a time. But every so often, multiple...

The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), has hit a major milestone with its Citadines portfolio surpassing 200 properties globally, driven by asset-light growth through management and franchise agreements. The upper-midscale conversion brand now comprises 205 properties and approximately 35,000 units. Of these,...

Say goodbye to blaring alarms and the dreaded snooze spiral – Holiday Inn Express by IHG has unveiled a world-first hotel experience designed to transform mornings, one mouth-watering scent at a time. Introducing the Holiday Inn Express Breakfast Alarm Clock: a clever new in-room device that helps to wake guests...