Month: September 2025

Discussion about AI is rife in our industry. Is the technology good enough to implement yet? What’s the risk versus the reward? Does it really make that much of an impact? What jobs is it taking? What about ethics?

To celebrate their long-standing partnership, Accor - the AFL’s Official Accommodation Partner - has teamed up with the league to launch a bold new campaign, Stay Where the Players Stay, playfully positioning its hotels as the preferred choice for players and fans alike.

Accor has unveiled the winners of the 9th edition of the Accor Design Awards at the Maison&Objet fair in Paris. This year’s challenge focussed on the Group’s founding brand, Novotel, and its international partnership with WWF France to protect and restore the oceans.

The Hospitality Sales & Marketing Association International Foundation is proud to announce Reem Alaqili, Margaret Thompson, Juliette van der Ham, and Libby Warden as the recipients of the 2025 Mike Dimond Student Career Success Grant. This prestigious program supports the development opportunities available to hospitality students interested in careers in...

In the competitive world of hotel development and acquisitions, few incentives capture an owner’s attention more quickly than key money. This upfront payment, offered by a hotel brand or operator, can feel like free capital. However, behind the allure lies a complex set of trade-offs that can significantly impact profitability,...

A free cancellation policy is exactly what it sounds like: a policy allowing guests to book with the option to cancel without a cancellation fee or penalty, usually within a specified time frame before arrival.

Ultra-high-net-worth (UHNW) individuals — the rarefied few who can buy almost anything — are quietly disengaging from today’s short-stay luxury villa market.

In today’s rapidly evolving meetings and events landscape, personalization has emerged as a critical element in ensuring successful, impactful gatherings. No longer is it enough to offer a one-size-fits-all approach – clients and attendees now expect tailored experiences that reflect their specific needs, preferences, and goals. Hotels and meeting planners...

We believe that the guest experience is defined as much by the grand gestures as it is by the smallest details. One of those details, the humble hotel key card, has long remained a blank canvas — functional, yes, but rarely memorable. At a time when properties are investing heavily...

No More Guesswork. No More Piecing Modules Together. Unless You Want To. One Guest App. Four Packages. Endless Possibilities.