Mandarin Oriental, globally recognised for its exceptional hospitality and luxury residences, is strengthening its presence in the region with the upcoming launch of its second property in Dubai. Set within the striking Wasl Tower, a new architectural icon on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai is scheduled to open...
Casa Palma Hotel & Bungalows Opens in Palm Springs, Redefining the Modern Desert Getaway
A vibrant new era of desert hospitality is underway with the grand opening of Casa Palma Hotel & Bungalows (Casa Palma), a boutique resort located in the stylish mid-century modern oasis of Palm Springs. Located just one mile from the city’s downtown core, Mediterranean-inspired Casa Palma brings fresh energy to...
Hotel Profits Hit a Ceiling: Forecasting and Cost Control Now Critical
After two years of post-pandemic rebound, hotel operators are now facing a harder truth: revenues are still growing in some regions, but costs are rising faster—and profits are hitting a ceiling.
Ojai Valley Inn Achieves Audubon International Green Hospitality Certification
(Aug. 6, 2025 – Troy, New York) –Audubon International – The environmentally focused non-profit organization offering members numerous certifications and conservation initiatives to protect the areas where we all live, work, and play – announces that Ojai Valley Inn in Ojai, Calif., has achieved Green Hospitality Platinum-level Certification, reflecting its...
GCSTIMES eco-amenity kit – embedding sustainability into guest experience
The definition of luxury has evolved. For today’s discerning travellers, particularly Millennials and Gen Z, it’s no longer about just impeccable service. It’s about an experience that resonates with their values. And one of their core values? Sustainability. A striking 81% of global travellers (according to Booking.com) say sustainable travel...
Former CTO for the CIA, Bob Flores, Announced as a Keynote Speaker for the 2025 HFTP/Hospitality Upgrade CIO Summit
Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Upgrade are thrilled to announce Bob Flores, former chief technology officer (CTO) for the U.S. Central Intelligence Agency (CIA), as the keynote speaker for the upcoming and highly-anticipated CIO Summit. Following his CIA career, Flores founded Applicology, Inc. and is a visionary...
Crescent Hotels & Resorts Assumes Management of NH Collection New York Madison Avenue
Crescent Hotels & Resorts has been selected to manage the NH Collection New York Madison Avenue. Known for its elevated hospitality and distinctive style, the hotel is a hidden gem that captures the energy and elegance of New York City’s most iconic avenue.
Hotel Gabrielli Venezia – Starhotels Collezione Opening 25 August, Presents Its Culinary Offering to the City
Opening summer 2025 and part of Starhotels Collezione, the new Hotel Gabrielli returns as a beacon of lagoon hospitality - respectful of its past and visionary in its outlook, and reimagined for 21st-century travellers.
Tech-Enabled Hospitality: New book by Jessica Gillingham reveals how technology, personalization and service is reshaping industry
Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency, the much-anticipated book by hospitality-technology authority Jessica Gillingham – is officially on sale today (UK).
How User-Generated Content Can Help Your Hotel (With Examples)
People love to share their lives online, and just as much, they enjoy watching the lives of others. Think about how many times a day the average person checks social media, watches stories, or shares a post of their own. We pay attention to what people say in the digital...