The other night, my 10-year-old son Haydo came to me, wide-eyed, and said: "Dad… a girl told me she loves me. What do I say?"
When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers received the best customer experience. In Amazon’s early days, Bezos noticed a discrepancy between the “wait times” the customer support department was reporting and the...
The Serviced Apartment Sector in Europe 2025
The European serviced apartment sector recorded a solid performance in 2024, supported by robust leisure demand and a recovering corporate segment. In spite of above-average increases in supply in this asset class, the occupancy levels observed amongst the serviced apartments surveyed exceeded expectations. While traditional hotels mostly capitalised on average...
HVS Europe Hotel Transactions Bulletin – Week Ending 01 August 2025
Bain Capital JV to acquire Pullman Paris Montparnasse from URW
HVS Asia Pacific Hospitality Newsletter – Week Ending 1 August 2025
CLAS to Divest Citadines Central Shinjuku Tokyo for JPY25 Billion in Japan
Hospitality industry urges passage of state legislation requiring human trafficking training
Today, state legislators and leaders from the hospitality industry convened to urge passage of House Bill 1286, which would require short-term rental operators—in addition to hotels and other lodging establishments—across Pennsylvania to provide human trafficking awareness training to employees. The legislation, introduced by State Representative Regina Young (D-HD185) and co-sponsored...
Select Registry Expands National Footprint with 11 New Properties across Nine States
Select Registry, the pioneer of Craft Lodging, proudly announces the addition of eleven exceptional properties to its curated portfolio. With a legacy spanning more than 50 years, Select Registry continues to champion and support independent inns, B&Bs, and boutique hotels that offer personalized service, unique experiences, and unparalleled hospitality.
Nevada Partnership for Homeless Youth and Las Vegas Sands Announce the 2025 Nevada Youth Homelessness Summit on Nov. 14
Nevada Partnership for Homeless Youth (NPHY) and Las Vegas Sands (NYSE: LVS) today announced the 2025 Nevada Youth Homelessness Summit will take place Friday, Nov. 14, at the Historic Fifth Street School in Downtown Las Vegas. Registration for the state’s premier youth homelessness advocacy event opens Aug. 11 at nphy.org/Summit25.
Amadria Park taps Shiji’s Daylight PMS and Infrasys POS to drive personalized hospitality across Croatia
BERLIN, GERMANY, August 6, 2025 – Shiji, the global hospitality technology leader, is proud to announce that Amadria Park, one of Croatia’s premier hotel brands, has selected Daylight PMS and Infrasys POS to power its hotel operations across all properties. Known for its family-owned roots and commitment to high-touch service,...
ProVision Partners Appoints Jason Doebrich as Strategic Advisor, Technology
ProVision Partners (“ProVision”), a leading global strategic growth marketing, technology, and commercial services advisory firm to the travel and hospitality industry, today announces the appointment of Jason Doebrich as Strategic Advisor, Technology. A longtime hotel technology leader, Doebrich brings more than 20 years of brand-side experience leading IT strategy and...
