A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were here. Housekeeping’s mobile device pings with an...
Virtuoso Challenges Misperceptions to Reveal the U.S. as a Top Destination, Travellers Seek Out Advisors for Safety, Boomers Lead the Charge against Overtourism and Wander Women Assert Their Influence
Virtuoso, the leading global network specializing in luxury and experiential travel, has drawn upon its extensive network of travel agencies and advisors, preferred partners and high-net-worth/ultra-high-net-worth clientele to determine what’s new and next in luxury travel. The latest findings offer a clear view into what’s driving the industry in 2025...
PAS Announces Collaboration with AcQuum Consulting to Deliver USALI-based Accounting Solutions to ANZ-based Hotels
PAS, a preferred provider of back office and accounting solutions for the global hospitality industry and the leading provider of Infor SunSystems and Infor Enterprise Performance Management (EPM) services worldwide, announced a new collaboration with AcQuum Consulting.
Hotel and Meetings Sourcing Enters a New Era with RFPs Driving Value Beyond Cost Savings
As the business travel landscape continues to evolve, corporate travel managers are rethinking how they source hotels and meeting venues via their request for proposal (RFP) processes – shifting from ad hoc negotiations to more strategic, value-driven approaches for their companies and travelers. While a focus on reducing costs remains,...
Sonesta Hotels Selects Stayntouch as a Preferred PMS Partner to Support Franchise Expansion with Modern Cloud Platform
Bethesda, MD – Stayntouch, a global leader in cloud hotel property management systems (PMS), has been selected as a preferred PMS provider by Sonesta International Hotels Corporation. Sonesta operates more than 1,100 properties and over 100,000 rooms across 13 brands on three continents. The company chose Stayntouch to deliver a...
How Agentic AI Is Rewriting Venue Marketing
A recent article puts Agentic AI in perspective. The author wrote: Would you hire an electrician to fix your toilet? Of course not. Yet that’s exactly what hospitality is doing when we rely on general-purpose AI to solve industry-specific problems. You end up with the wrong tool solving the wrong...
Can travel brands be transformed by AI and technology? With Shane O’Flaherty
In a rapidly evolving travel and hospitality landscape, understanding the forces at play is crucial. We often seek insights to navigate these changes, but it’s easy to lose sight of the bigger picture. While technology and consumer trends are reshaping the industry, the challenge lies in leveraging these shifts effectively....
Lisbon Meets Andaz: Bold, Local, and Ready to Rock
Andaz Lisbon is proud to announce the upcoming opening of the brand’s first property in Portugal, Europe, set to welcome guests in Q4 2025. Discreetly leading the launch of this iconic property, nestled on Rua do Comércio, just steps away from Lisbon’s most emblematic landmarks, including the majestic Rua Augusta...
The four leading AI chatbots for hotels
One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get considered responses quickly and in their own language.
Hotel Construction Pipeline in the Asia Pacific Region, Excluding China, Reaches New Record-High
As seen in the Q2 2025 Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), the total pipeline in the Asia Pacific region, excluding China (APEC), reached a record-breaking project total of 2,140 projects with 409,616 rooms. This new all-time high represents a 4% year-over-year (YOY) increase in projects and...