Month: August 2025

Nestled at the foothills of the Caucasus Mountains, the 60-hectare family-owned estate in Georgia, Lopota Lake Resort & Spa, today proudly unveils the renovation of four accommodation buildings, led by the interior design studio 10:10 Interiors. The redesign of the 84 rooms follows an aesthetically refined evolution that brings the...

It seems like generations ago when “Globalization” with a capital “G”, was the watchword of corporate America, and of the largest companies and consumer brands in the world. Enabling technologies such as laptop computers, the internet, and the privatization of communications infrastructure in the 1980s made it feasible to move...

As part of our Thematics campaign with Shiji Group on Single Provider for Seamless Data, this article looks at one of the most transformative ideas in hotel technology today: the centralized, real-time guest profile. Integrated systems hold the promise of unlocking new guest experiences and streamlining operations, but the real...

Hotels and resorts hosting luxury summer events now have a new way to elevate the guest experience: GCSTIMES gold key cards that merge refined aesthetics with cutting-edge technology. Building on the popularity of summer-themed designs, such as NFC-enabled music key cards for poolside parties, doll key cards for pajama soirées,...

A new research report, based on a global survey of more than 250 hotel IT decision makers, reveals that the hospitality industry’s much-talked-about "data problem" is still far from solved. The research was conducted by Starfleet Research, the IT market research arm of Starfleet Media and a leading source of...

Endless dial tones, repetitive hold music and confusing phone trees — these are the last things you want defining a guest’s first impression of your hotel. Yet for many properties, especially those facing staffing shortages, missed calls and delayed responses are daily realities.

Hyatt has expanded its lifestyle offering by integrating Bunkhouse Hotels into its World of Hyatt loyalty programme, enabling members to earn and redeem points at participating properties across Texas and Mexico.

Some industry experts claim that hotel guests are inherently disloyal, are interested only in the best deal, and, inevitably, end up booking with the OTAs — where they find the lowest rates.

The U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 9 August. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.

Back when I lived in London, I was friends with the Head Butler at the Savoy. He was incredible – the level of hospitality he delivered was mindblowing. He could book impossible dinner reservations, ensure a room was set up just how the guest preferred, and so much more.