Appellation Healdsburg, Sonoma County’s Long-Anticipated Culinary-Driven Retreat, Officially Opens This September

This September marks the long-anticipated arrival of Appellation Healdsburg, the first ground-up build from culinary-first hotel brand Appellation, founded by Michelin-starred Chef Charlie Palmer and luxury hospitality veteran Christopher Hunsberger. The 108-key boutique resort, ideally located where town meets the vineyards, is now accepting bookings for September and beyond. Every...

Innovation in Hotels Is about People, not Tech

Hotel innovation is a people problem before it is a tech problem. Since HITEC, I’ve been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of stuff some good - but not only. But the biggest...

Seamless by Design: Why Unified Hotel Tech is No Longer Optional

As hotels evolve beyond stitched together systems and fragmented data, Shiji is betting big on unified architecture that blends flexibility with scale. Speaking at HITEC 2025 in Indianapolis, Ryan King, Senior Vice President for the Americas at Shiji Group, joined me for a conversation that touched on the heart of...

The Hotel PMS Blueprint for Guest-Centric Hospitality

Today’s travelers are no longer content with one-size-fits-all service. They seek authentic, personalized experiences tailored to their individual preferences—and are willing to pay for them. In fact, a 2024 study of nearly 1,800 hotel guests found that 61% were willing to spend more for a custom-tailored stay. For hoteliers, this...

NFC‑enabled music key cards

Unlock a new dimension of guest engagement with our MUSIC KEY CARDS, crafted for the world’s finest hotels and resorts. Meticulously fashioned from sustainably sourced wood or innovative plant‑based leather, these NFC‑enabled cards transform a simple key card into an interactive musical journey. With a single tap, your guests can...