Month: July 2025

When a guest walks into your hotel, they expect a seamless experience. The check-in should be quick, their key should work instantly, and payments should just happen. None of that is possible without the right infrastructure – and most of the time, when it’s working perfectly, no one notices it.

Global design studio WATG and Wimberly Interiors, a leader known for delivering luxury hospitality destinations around the world, has unveiled its design for Hotel Wuxi MGallery Collection, a new boutique hotel in the heart of Dangkou Ancient Town.

Google’s recent unveiling of what it calls a “new class of agentic experiences” feels like a turning point. At its I/O 2025 event in May, for example, the company showed off a digital assistant that didn’t just answer questions; it helped work on a bicycle repair by finding a matching...

I must admit, I feel a little bad that I am only now featuring this book on Hospitality Net. Maggie Chen is a friend I have known for many years at EHL Hospitality Business School, and her latest work deserves much more attention. Hospitality Vibes is not just another industry...

Presidential suites have come a long way since they first made an appearance in luxury hotels in the early 1900s. Originally designed as comfortable, spacious dwellings for dignitaries and heads of state—with ensuite bathrooms!—a presidential suite may now occupy 3,000 square feet, a palace of one’s own. Expect multiple bedrooms,...

Scandic is continuing to expand in Germany by signing a new hotel in Hamburg, the country’s largest and Europe’s third-largest harbor. The hotel, which will have approximately 430 rooms, will offer guests an exclusive experience with a lounge, rooftop bar, fitness center and terrace on the top floor with a...

At HITEC 2025 in Indianapolis, we spoke with Harman Narula, CEO of Canary Technologies, about the company’s recent AI product launches and the growing role of artificial intelligence in hotel operations. From missed phone calls to personalised upselling, Canary’s suite of AI solutions is designed to enhance the guest experience...

The travel industry is on the cusp of a major transformation, and in 2025, it’s critical for vacation companies to understand shifting customers’ expectations. To stay ahead, brands must build deeper, more meaningful relationships with their customers. This significant change is being driven by younger generations — Millennials, Gen Z...

Hannah Ricketts reviewed her overnight stay at the iconic five-star Dorchester Hotel in London’s Park Lane, fulfilling a long-time bucket-list goal. Although she booked a standard room for £835 (excluding breakfast), she was unexpectedly upgraded to a junior suite valued at over £1,600 per night. The suite impressed with its...

As advisors to upscale and luxury hotels, we’re always first looking holistically as to why a guest is choosing this specific hotel and why they are willing to pay substantially more per night for that experience. This is what we call the ‘reason to visit’ or R2V.