Month: July 2025

Flexkeeping, the leading hotel operations platform, has successfully implemented its Automated Services engine across Valamar’s entire portfolio of properties. This milestone highlights Flexkeeping’s mission to empower hospitality brands with smart automation that delivers tailored guest experiences at scale.

At HITEC 2025 in Indianapolis, we caught up with Jeremy Krol, CEO of Phunware, a company helping hotels deepen guest engagement through mobile technology and data-driven personalization. In our conversation, Jeremy explained how Phunware uses mobile apps, behavioral data, and AI to improve the guest experience and generate additional revenue....

At the HSMAI Commercial Strategy Conference on June 17, Stephanie Smith of Cogwheel tried to change mindsets about how backwards most hotel marketing

Forget the clunky all-in-one kiosks of yesterday. This is a purpose-built solution for modern hotels that believe check-in should be fast, flexible, and invisible.

Paws-itively adorable! Good design is in the details. We believe even the most functional items can be a source of delight.

Hyatt Hotels Corporation today shared an update on key leadership transitions that further align Hyatt’s structure with its increased brand focus and accelerated

Davidson Hospitality Group announces the appointment of Jason Reader as Chief Operating Officer, where he is responsible for driving best-in-class

Pan Pacific Melbourne has announced the appointment of Trent Whelan as Executive Chef, bringing with him years of global culinary experience.

In hospitality, every guest interaction is a reflection of the team behind the scenes. As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one. Over the years, I’ve learned that strategic...

This September marks the long-anticipated arrival of Appellation Healdsburg, the first ground-up build from culinary-first hotel brand Appellation