Elite Havens, Southeast Asia’s premier luxury villa rental and management company, proudly introduces Villa Unna to its Bali portfolio - a six-bedroom haven nestled between Bali’s most dynamic lifestyle hubs, Seminyak and Canggu. This exquisite residence is not just a place to stay, but a complete escape, tailored for travellers...
Palladium Cares Introduces First European Training Centres and New Biodiversity Projects on Second Anniversary
Palladium Cares, the identity that encompasses all of Palladium Hotel Group’s Corporate Social Responsibility projects, is celebrating its second anniversary. The company is consolidating its commitment through four pillars of action: Our People, Our Community, Our Planet and Our Company. The final pillar has always been at the centre of...
Just Because AI Can Do Something, Doesn’t Mean It Should
I’m often asked, “What should AI be used for?” While there is much that AI can do to support businesses in general, it’s obvious that I’m being asked how it relates to customer service and customer experience (CX). The true meaning of the question is more about what tasks AI...
Revenue Managers: It’s Time to Revenue Manage… Yourself
How can you optimize a hotel, if you can’t optimize your own career??? Let me ask you a serious question: If YOU were a room type—how would you price yourself? Dynamic? Under market? Upsell potential? Or… stuck on a static rate from 2017?
The REMI, Scottsdale, Autograph Collection, Opens July 22 in The Heart of the City’s Famed Hospitality District
The REMI. Scottsdale, Autograph Collection, marks its opening on July 22 in the heart of the city’s iconic Hospitality District, ushering in a fresh, experience-forward approach to bespoke service and guest experience in Scottsdale. Operated by Crescent Hotels & Resorts, the boutique-style hotel is located just steps away from nightlife,...
Sesimbra Oceanfront Hotel Joins the Preferred Hotels & Resorts Lifestyle Collection
The Sesimbra Oceanfront Hotel in Portugal, a renovated five-star property of the Highgate portfolio, joins the Preferred Hotels & Resorts Lifestyle Collection, the lifestyle brand of Preferred Hotels & Resorts, which includes more than 600 hotels, resorts and hotel groups in 80 countries.
Artificial Intelligence-Driven Personalization in Restaurant Guest Experiences
Artificial intelligence is fundamentally transforming the restaurant industry, with personalization emerging as perhaps one of the most significant developments. Unlike basic personalization that might simply remember a customer’s name or birthday, Artificial intelligence-driven personalization leverages advanced algorithms, machine learning, and large datasets to anticipate needs, personalize offerings, and create seamless...
Limehome Grows by 25% in H1’25 Despite Market Headwinds
Limehome, Europe’s leading tech-enabled operator of functional design apartments, continues its rapid growth trajectory in the first half of 2025. From January to June alone, the company secured over 2,200 additional units. This more than doubles the 1,000 units from the same period in 2024. Nine new cities were added...
Majestic Om Partners with Wyndham Hotels & Resorts to Launch Ramada Encore in Haridwar Jwalapur
In a move to enhance hospitality offerings in one of India’s most revered pilgrimage cities, Majestic Om is pleased to announce its partnership with Wyndham Hotels & Resorts, the world’s largest hotel franchising company, to develop Ramada Encore by Wyndham Haridwar Jwalapur. The 82-room hotel, a brownfield redevelopment project, is...
Elephant Pepper Camp: Bush Luxury Meets Fire-Cooked Flavour
Elewana Collection, an operator of award-winning boutique lodges and safari camps across Kenya and Tanzania, has unveiled significant renovations and refreshed culinary concepts at its iconic Kenyan propertiy Elephant Pepper Camp in the Maasai Mara.