SHL Schweizerische Hotelfachschule is expanding its international Advisory Board to include further leading personalities from the global hospitality industry as well as the fields of innovation and diplomacy. The new members bring extensive expertise, vision and a strong international network. Together with the existing members of the Advisory Board, they...
Every Customer Deserves Your “First-Time Energy”
While this isn’t formal research, I’ve asked many people the question, “What do you think is the most common question that customers ask employees?” I made the point that this isn’t about calling customer support; it’s a people-to-people interaction.
A slightly different spin on revenue culture 😎🤑🆒
Ever wonder why your revenue meetings sometimes feel like group therapy, a TED Talk, and a United Nations summit rolled into one?
Issue 795: Boutique Hospitality Aligns Luxury with Culture and Lifestyle
Boutique hospitality continues to evolve beyond lodging, blurring into fashion, lifestyle, and cultural experience. Burberry’s takeover of The Newt in Somerset and H&M Home’s design collaboration with Palm Heights exemplify a new era of branded hotel partnerships—where hospitality becomes an extension of identity. Meanwhile, Audrey Gelman’s new project, The Wing...
UN Tourism and Slow Food partner to strengthen tourism and agriculture links to benefit of destinations and communities
UN Tourism and Slow Food will work together to promote gastronomy tourism as a tool for socio-economic development of people and communities.
Sojern and HotelKey Launch Market Leading Real-Time Guest Feedback Integration During HITEC 2025
Sojern, the leading digital marketing platform built for hospitality, and HotelKey, a leading next-generation Property Management System (PMS) provider, today announced the launch of a market-leading real-time guest feedback integration. This native feature, built directly into the HotelKey PMS, enables hotels to collect and act on in-stay guest feedback in...
How to choose the right CDP for your hotel in 6 steps
A Hotel Customer Data Platform (CDP) is a term you’ve likely encountered frequently in recent years if you work in hospitality.
Sojern and HotelKey launch during HITEC 2025
Sojern, the leading digital marketing platform built for hospitality, and HotelKey, a leading next-generation Property Management System (PMS) provider
Karen Hardie appointed General Manager at Virtuoso Canada
Virtuoso, the leading global network specialising in luxury and experiential travel, has announced Karen Hardie as general manager, Canada. An industry veteran
Albert Bilotti appointed Director of Food and Beverage at La Fonda on the Plaza
La Fonda Hospitality Group is pleased to announce the appointment of Albert Bilotti as director of food and beverage at La Fonda on the Plaza, the iconic hotel