Rancho Cucamonga welcomes a new era of hospitality with the grand opening of Sanctity Hotel, a Tapestry Collection by Hilton™. The boutique 68-room property opens April 3, bringing together luxury accommodations, elevated wellness offerings, and the city’s first rooftop bar and dining experience, Durango Cocina & Rooftop.
Roch Dog Friendly Hotel Awards Set a New Global Standard for Canine Hospitality
Roch Dog, the independent certification body for dog-friendly hotels, is thrilled to announce the launch of the 2026 Roch Dog Friendly Hotel Awards, a new global initiative to seek out and celebrate the hotels setting the standard worldwide. The awards will recognize unparalleled service, exceptional amenities, true canine inclusivity, impactful...
Your Call Is Very Important to Us
Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer support: “Your call is very important to us.” When we hear it, we hope it’s true. We hope it means that the company is going...
The Highly Anticipated AC Hotel Pasadena Officially Opens In Los Angeles
Today, AC Hotel Pasadena officially opened its doors, welcoming guests and locals to experience a seamless blend of European-inspired sophistication and contemporary comfort in the heart of Pasadena’s Playhouse Village. This addition to the globally recognized AC Hotels by Marriott brand offers an inviting and design-forward retreat for business and...
Fairmont Hotels & Resorts to Open First Property in Japan with Fairmont Tokyo
Fairmont Hotels & Resorts, part of the world-leading hospitality group Accor, is delighted to announce its first property in Japan - Fairmont Tokyo - is set to open on July 1, 2025. Taking reservations from April 1, Fairmont Tokyo promises a vibrant social scene, first-class dining and spa, and expansive...
Centara’s Newest Maldives Oasis Introduces Sanctuary Of Indulgence And Serenity
Centara Hotels & Resorts, Thailand’s leading hotel operator, officially opened the doors to Centara Grand Lagoon Maldives on 1st April 2025, welcoming guests to a secluded haven where gracious Thai hospitality meets Maldivian allure. Nestled within The Atollia by Centara Hotels & Resorts, this sophisticated retreat marks Centara’s fourth distinctive...
Introducing BEING Thailand 2025: An Event for Connection and Collaboration in Wellness
Thailand’s vibrant wellness industry will take centre-stage this May in Phuket with BEING Thailand 2025, a new B2B event designed to unite professionals across the wellness, hospitality, and tourism sectors. The inaugural gathering, expected to draw 400 industry leaders, aims to drive key conversations and innovation, bringing together a traditionally...
Veriu Group’s Punthill Epping set to open in 2026
Veriu Group and Riverlee have partnered to bring 100 Punthill serviced apartments to the growing community at New Epping in Melbourne’s north, with the property set to open in mid-2026 as part of a strong first quarter of 2025 for the Veriu Group in the city’s expanding northern corridor. The...
Business Meets Pleasure: The New Travel Reality
In a luxury suite overlooking Hong Kong’s vibrant skyline, a senior banking executive concludes her quarterly board meeting on Thursday afternoon. By Friday morning, she’s exploring local markets with her partner, who flew in specifically for the weekend. Once an exception, this scenario now represents a powerful trend reshaping the...
How Can Automation and AI Applications Help With Labor Shortages in Hotels?
The hospitality industry faces a critical labor shortage that affects operations, service quality, and overall customer satisfaction. This growing challenge arises from a complex combination of economic, demographic, and social changes. Addressing this urgent issue is essential for stimulating the sector and ensuring the high standards of service that characterize...