Measuring CSAT: Why it matters and how to manage and improve it

In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential for assessing financial health, operational efficiency, and customer satisfaction.

U.S. Travelers Undeterred by Tariffs and Recession Talk

According to a flash study conducted by MMGY, more than 8 in 10 U.S. consumers still intend to travel for leisure over the next 12 months despite recent announcements regarding tariffs and declines in the market. The integrated travel marketing firm surveyed 1,000 U.S. adults to understand how the recent...

Escape Lodging Enhances Pacific Northwest Portfolio with Stayntouch PMS

Bethesda, MD – April 9, 2025 – Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Escape Lodging, an Oregon based property management company renowned for delivering distinctive guest experiences through thoughtful design, exceptional service and a heartfelt approach to...