Web capture & hotel reviews: What APAC hoteliers need to know

In the competitive and digital-first region of APAC, hotel reviews hold more influence over booking decisions than ever before. No longer just considered to be social proof, your hotel reviews are now a key performance driver, placing more importance on your web capture (your ability to collect guest data from...

Global Hotel Alliance’s Green Collection More Than Doubles in Size, Reflecting Hotel Brands’ Commitment to Sustainable Hospitality

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, has announced significant growth of its Green Collection. Since its launch in March 2023, the collection has expanded by 150%, growing from 189 hotels, resorts and palaces to 472. This rapid expansion underscores the increasing importance of sustainability...

Populus Seattle to Open in Spring 2025, Marking a New Era of Environmentally Forward Hospitality

Populus Hotels, a carbon-positive hotel collection committed to environmentally responsible hospitality, has announced the upcoming opening of its second property—Populus Seattle—set to welcome guests in late spring 2025. Located in Seattle’s historic Pioneer Square, the new hotel is a transformative adaptive reuse project that breathes new life into the 1907...

Rebuilding Futures: Why Hiring Refugees Creates a More Welcoming World

In June 2024, on World Refugee Day, over 120 million people and counting have been forcibly displaced from their homes, according to the United Nations High Commissioner for Refugees (UNHCR). This number is higher than ever before, as global conflicts and humanitarian crises–including the climate crisis–continue to force people around...

AI in Hospitality: How Smart Tech is Changing Guest Experience

Today, AI dominates many conversations across different industries, and AI in hospitality is no exception. It is redefining the notion of a ‘norm’ and what guests expect. The volume of AI-related news continues to grow exponentially, making it difficult to filter through the noise and understand its impact. However, being...

AI in Hospitality: How Smart Tech is Changing Guest Experience

Today, AI dominates many conversations across different industries, and AI in hospitality is no exception. It is redefining the notion of a ‘norm’ and what guests expect. The volume of AI-related news continues to grow exponentially, making it difficult to filter through the noise and understand its impact. However, being...