Hospitality accounts for 10% of global GDP, while providing jobs to more than 348 million citizens worldwide. Besides, hospitality is a nexus sector deeply interconnected with agriculture and food systems, construction and real estate, energy and utilities, mobility and transport, waste and circular economy, culture and creative industries, health and...
Switzerland Welcomes Room Mate Hotels as Geneva Property Marks Strategic Entry into Europe’s Luxury Hospitality Surge
Switzerland is the latest destination to join Room Mate Hotels’ expanding European footprint, as the Spanish boutique brand launches its first property in Geneva—signaling a calculated move into the continent’s high-end hospitality market. This strategic entry reflects Room Mate’s broader ambition to grow in affluent, design-conscious city centers across Europe....
Millennium Hotels and Resorts Pledges S$1m to Empower Special Needs Community
Celebrating its 30th anniversary this year, Millennium Hotels and Resorts (MHR) has renewed its partnership with Community Chest (ComChest) with a three-year commitment to donate S$1 million (US$762,514) to support vulnerable communities in Singapore.
Estella Hale Appointed as Vice President of Commercial Strategy for Zucchetti North America’s Hospitality Division
Sturgeon Bay, Wisconsin – April 23, 2025 - Zucchetti North America is pleased to announce the appointment of Estella Hale as the Vice President of Commercial Strategy for the company’s hospitality division. With more than 20 years in the hospitality industry – the last 10 of which were in strategic...
Four Seasons Safari Lodge Serengeti Unveils Sustainable Updates and Elevated Guest Accommodations
The Serengeti’s iconic Four Seasons Safari Lodge has undergone a series of exciting renovations, reaffirming its position as a leading destination for discerning travellers seeking an unparalleled safari experience in the world’s most renowned wildlife park. The updates seamlessly blend a modern contemporary aesthetic with the natural beauty of the...
The “Bliss Point” of Revenue – Finding the Perfect Balance
Ever eaten something so perfectly balanced in taste that you had to take another bite? That’s the bliss point: the exact mix of sweetness, saltiness, or acidity that makes food irresistible. Howard Moskowitz, a market researcher, discovered that products thrive when they hit this precise satisfaction level: not too much,...
FHS Saudi Arabia features Future Leadership Award at 2025 summit
Riyadh, Saudi Arabia, 23 April 2025: The Future Hospitality Summit Saudi Arabia will recognise and reward young talent shaping the country’s ever-growing tourism, hospitality and gastronomy sectors with the Future Leadership Award, debuting at the 2025 summit, taking place at the Mandarin Oriental Al Faisaliah in Riyadh, 11-13 May.
What to Say When You Don’t Have What the Customer Wants
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into satisfaction? I added a second part to that question. What if what the customer wants is something you’ve never had in stock? Some customers might still be...
Satisfaction Up, Volume Flat, What’s Driving the Divide?
The first quarter of 2025 offered a nuanced picture for the global hospitality industry. Analysis reveals continued growth in global guest satisfaction, measured by the Global Review Index™ (GRI). Indeed, satisfaction levels briefly surpassed the 2019 benchmark of 86.4% in June of 2024. Despite a typical seasonal dip in January,...
Waldorf Astoria Costa Rica Punta Cacique Debuts, Bringing Oceanfront Luxury to the Destination
Today, Hilton proudly unveils the highly anticipated Waldorf Astoria Costa Rica Punta Cacique, expanding Hilton’s luxury portfolio in the Caribbean and Latin America. Situated along the tranquil shores of Playa Penca on Punta Cacique, the 188-room resort provides a refined haven with stunning views of Costa Rica’s Northern Pacific Coast....