Why RevPAR Doesn’t Tell the Whole Story

When it comes to measuring the success of a hotel, RevPAR (Revenue Per Available Room) often takes center stage. It’s a simple metric: total room revenue divided by the number of available rooms. But here’s the catch—focusing solely on RevPAR is like judging a restaurant’s success by its appetizers alone....

Redefining Hospitality: Embracing the Future of Guest Experiences

Hospitality has always been a cornerstone of human connection, offering travelers and guests a home away from home. Over the decades, this industry has evolved significantly, influenced by changing consumer preferences, technological advancements, and global trends. In today’s post-pandemic world, the hospitality industry stands at a transformative crossroads, with new...

Technology’s Role in Reducing Hotel Food Waste

Every year, thousands of tonnes of food are discarded worldwide, with the hospitality industry playing a substantial role in this troubling statistic. Kitchens often overproduce to meet demand, buffets sit mostly untouched, and guest plates frequently leave behind uneaten portions. These practices drain resources through wasted ingredients, labour, and disposal...

The Comeback of Hotel Reviews

Hotel reviews have never really been useless, but they did lose some of their impact over time. When they first emerged, they revolutionized the hotel industry. Suddenly, hoteliers had to up their game—guest feedback was no longer limited to a suggestion box at the front desk; it was out in...

New industry study identifies key routes to engag​ing​ guests on travelling more sustainabl​y

New study from Accor, Booking.com and University of Surrey assesses how to deliver effective and engaging sustainability communications to guests. The report – “engaging travellers to embrace more sustainable behaviours” – sets out some of the challenges hospitality providers face when communicating with guests on sustainability and identifies four key...