Engaging Travellers to Embrace More Sustainable Behaviours: Insights and Strategies from Accor, Booking.com, and the University of Surrey

What motivates travellers to adopt sustainable behaviours? A new report co-produced by Accor, Booking.com and the University of Surrey delves into this question through an in-depth study. It includes 24 traveller interviews, the journey analysis of 22 additional travellers and rigorous lab-based behavioural research with 67 participants.

HSMAI Foundation Publishes Report on the State of Generative AI in Commercial Talent Management

The Hospitality Sales and Marketing Association International (HSMAI) Foundation has released a special report, “The State of Generative AI in Talent Management for Hotel Sales, Marketing and Revenue Management,” which reveals critical insights on how generative AI will impact talent management and organizational strategy. The study was conducted through interviews...

WATG & Wimberly Interiors Secure Top Honours at The 2024 LIV Hospitality Design Awards

WATG & Wimberly Interiors, the preeminent hospitality integrated design firm, has reaffirmed its leadership position with a remarkable sweep at the fifth edition of the prestigious LIV Hospitality Design Awards. Securing top honours across multiple categories—including the coveted titles of "Jury’s Top Pick in Villa", Destination Winner for Asia, and...

Centara Hotels & Resorts Embarks on a Transformational Year with Major Renovations, New Brands, and Key Openings in 2025

Centara Hotels & Resorts, Thailand’s leading hotel operator, is looking ahead to another highly productive year in 2025, as it enters exciting new markets, unveils exceptional guest experiences, and moves confidently towards its goal of becoming “The Place to Be” for the world’s travellers and one of the planet’s top...

How to Thoughtfully Empower Humans and Hotels with AI

Recently, AI experiments like Marriott Rennaissance’s AI-concierge and Clarion’s Google Wallet hotel room keys show hotels are experimenting with AI adoption. Deloitte has shared that 43% of hotels have automated repetitive tasks to help staff. Regardless of how much work we automate, AI alone can neither solve all the hotel...

What Makes a Hotel Feel Like Home?

A great hotel stay is not just about a comfortable bed or a beautiful lobby. It is about the feeling that washes over a guest the moment they step inside — a sense of ease, familiarity, and warmth. The best hotels go beyond service. They create experiences that resonate on...