Grupo Mirgor and Spanish hotel company Meliá Hotels International have announced their alliance to develop a five-star hotel project in the city of Ushuaia, which will operate under the Gran Meliá luxury brand. The initiative is part of the diversification strategy of the Argentinean company Mirgor and its commitment to...
Condé Nast Traveller Announces Travel Trends for 2025
Today, Condé Nast Traveller, the global authority on high-end travel, has revealed the industry trends set to shape travel in 2025.
Hospitality Financial Leadership Podcast: FTARW – The Secret Formula for Creating Financial Leadership in Your Hotel and Career
To get your department managers to play ball with their numbers in your hotel, you need a system they can follow, a sort of roadmap they can use to stay on track every month. Teach them this, and you will have an engaged team that buys into playing their financial...
2025 Trends Webinar – Futureproofing Your Digital Presence with LLMs, Agents, and Zero-Clicks
We are excited to announce our 2025 Digital Marketing Trends Webinar on January 9, 2025, at 10 AM PT / 1 PM ET. Join Milestone Founder and President, Benu Aggarwal; Bill Hunt, President of Back Azimuth Consulting; and Q&A with Barry Schwartz, CEO of RustyBrick, as we explore the critical...
How to Market Your Hotel on Instagram Like a Real PRO
Hotels looking to attract their audience will find Instagram an essential marketing tool. With its focus on visuals and storytelling, Instagram provides hotels with an opportunity to showcase their unique qualities, build brand loyalty, and even inspire bookings. For hotels ready to take the plunge, this guide by our hotel...
Hotel Media Review 2024: What was Hot, and what was Not
As with every year since 2011 (almost), I analyze the top headlines in hotel media to see what are the trends that get the most mentions and interest. It is a good way to see what interests the industry the most. Here is the analysis for 2024. (Scroll down to...
Let’s Play 20 Customer Experience (CX) Questions – Part TWO
This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Let’s go!
Tips on Making Your Morning Lineups the Most Fun 15 Minutes of the Day
In hospitality, mornings set the tone for the day. Your team can walk out of a morning lineup ready to tackle the day’s challenges—or dragging their feet, unmotivated before their shift even starts. It’s up to leadership to turn those quick 15 minutes into the highlight of the day. So...