Month: January 2025

Four Seasons Resort Mauritius at Anahita announces an extensive seven-month-long enhancement project to transform the resort’s look and feel, building on its unique character and iconic location. A temporary pause of the operations starting March 31, 2025, will lead the resort towards a new era since its opening in 2008.

Most marketers start by thinking—throwing around ideas, holding brainstorming sessions, and filling up whiteboards. It’s fun, it is what creatives are known for. But truly effective strategies begin with looking: studying analytics, speaking to customers, and seeing the actual situation on the ground. And because strategy is a greek military...

One of our Shepard Letter subscribers recently asked, “How come you didn’t do an article on customer service or experience New Year’s resolutions?” Great question, and here’s my answer: “Ask and ye shall receive!”

Adagio is taking a new step in its development and announces the future opening of its first aparthotel in the Grand Duchy of Luxembourg, developed by CODIC, in the heart of “BOTANICA – Your Office Resort”, the new innovative business eco-district of the Cloche d’Or. With this new location, the...

Lodging Interactive, an award-winning digital marketing, social media, and guest review engagement agency exclusively serving the hospitality industry, today announced the launch of GuestCONNECTSM, a flexible, subscription-based suite of services that includes a hotel website, social media marketing, and white-glove guest review response services designed exclusively for hotels and resorts....

Marriott Hotels, part of Marriott Bonvoy’s global portfolio of more than 30 extraordinary hotel brands, recently launched the "Wonderful Hospitality For Your Heartfelt Smile" brand campaign in Greater China. The campaign kicks off with five engaging videos starring popular Chinese comedians Yan Peilun, Zhang Youwei, Liu Yang, and Zhu Meiji,...

Optimum Hotel and Leisure Management is a dedicated award-winning independent management consultancy acting on behalf of private hotel owners, investors and lenders to optimise the performance of their business. The company examines and optimises profitability of a property by looking into revenue and costs across the business from room bookings,...

Have you ever started a project or embarked on a journey brimming with enthusiasm and excitement, only to find yourself struggling midway through?

As the devastating impact of the Los Angeles wildfires continues to unfold, Hilton and American Express are partnering to make 20,000 hotel room nights available at no charge to impacted people across the greater Los Angeles area.

With about 120 Sofitel properties, more than 120 boutique hotels under MGallery, and a growing portfolio of Emblems’ bespoke destinations, the Group reports a record growth in 2024 with close to 90 hotels signed in the pipeline to be opened in the coming years under those magnificent brands.